Explore function not working

Question

Hi! My explore function to navigate around the map intermittently stops working (Map view). I cannot pan around and have to zoom in and zoom out to navigate to different portions of my map. I have updated my program and restarted my computer with no luck. Any ideas?

Robert_LeClair · Answer

There's this BUG-000177883 for ArcGIS Pro that says it was fixed at 3.7 but it does make me wonder...

ExecutiveStaff · Answer

1. Web map on my desktop application

2. Just tried turning them all off to navigate, did not solve the problem (Great thought)

3. ArcGIS Pro 3.7.1

Robert_LeClair · Answer

Hmmm...a couple questions for you:

1.  The Map View that you're in - is it a web map or local data making the map?
2.  Maybe there's a problematic layer.  If this only happens in the one Map View, turn off layers one by one and attempt to zoom in/zoom out.  Does one layer freeze?
3.  What release of ArcGIS Pro are you using?

Sometimes, a Perform an ArcGIS pro Soft Reset does the job.