Spatiotemporal Data Store stuck in STARTED state causing Portal startup failure

Question

Hi everyone,

I’m having an issue with ArcGIS Enterprise where the Portal fails to start properly due to the following error:

Failed to start spatiotemporal big data store machine.
Connection timed out while waiting for spatiotemporal big data store machine to become available.

Environment

* ArcGIS Enterprise (Portal, and Server on separate components, Datastore inside Server)

* ArcGIS Server is accessible via:

https://<server-host>:6443/arcgis/admin 
* Data Store service is running

* Portal service starts but logs the spatiotemporal timeout and retries

Thank you.

AnggaraWork · Answer

Hey @DavidCrosby 
As far as I know, the Portal service was restarted but did not come back up. After that, I checked the logs and found the error mentioned earlier. A few days prior to this issue, there was also an SSL certificate renewal on the IIS side.

DavidCrosby · Answer

Were you doing anything prior the issue occurring?  For example did it happen during/after an upgrade or after a change to the backup strategy/location?  Or seemingly spontaneous?

AnggaraWork · Answer

Hey @CodyPatterson thank you for response,

Yes all environment it's already start, but I can't access portal information, endpoints, feature layers, etc.

spatiotemporal it's already in use, I think not possible to reinstall