Video_TDR_Failure and Blue Screen of Death when in ArcGIS Pro

Question

Hi all,

Has anyone else had issues with BSOD and Video_TDR_Failure while using ArcGIS Pro? I have an aging laptop (4 years old) running 64 bit Windows 11 and the latest ArcGIS Pro. My computer has an integrated GPU as well as a dedicated NVIDA GeForce GTX 1050.

Essentially, I can open arcgis pro, enter a project, input data, make layouts and export/save data. However, whenever I use a geoprocessing tool the system hangs and I get a blue screen of death. with Video_ TDR_Failure. I have checked the event and it says its an issue with  nvlddmkm.sys. This has become quite regular and now it wont process even the quickest tool.

Has anyone had similar problems with the software causing malfunctions?

WilliamWadsworth1 · Answer

Hi Dan,

I've used ArcGIS Pro on this computer for years without issue until now. All drivers are up to date. Wondering if things got messed up in a recent update....

DanPatterson · Answer

Did you use the Verify Your Computer's ability to run... link on

ArcGIS Pro 3.2 system requirements—ArcGIS Pro | Documentation

also check to see if you have uptodate drivers for your video