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WebGISdr fails to backup datastore sleep interrupted.

Todd_Payne

I am trying to use the WebGISdr utility to create a backup of our portal site. But the tool keeps failing to backup the relational datastore for our hosting server. Here is the output from the tool (names have been changed to protect the innocent.

Failed to back up the Relational ArcGIS Data Store:
Url: https://someportal.someorganization.org:2443/arcgis.
sleep interrupted

Cannot access the file \WebGISDR\Backup\WebGISSite1706821061094\server\nktyjr4dyadk1pzx\20240201-120255-PST.agssite.

Exiting the WebGIS DR utility.

Has anyone else experienced or have any idea about how to resolve this issue? If I can't get anywhere here it is off to ESRI support.

Thanks in advance.

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Accepted answers

Scott_Tansley

That may make it easier. It sounds like you've used the config tool to reference:

\WebGISDR\Backup\

The federated server won't be able to communicate with this because it's not a UNC path. It needs to be shared for all servers to read/write to and then configured to use \\basedep.domain.com\webgisdr

Do the various software components share a common service account? Are they AD or Local? Do all in-use service accounts have read-write access to the folder you're trying to write to?

All comments

Scott_Tansley

The community probably needs more information to be able to help you. There are lots of variables. So, as a starter:

Has it ever worked? If so, when did it stop working and what changed?
Is your base deployment on one machine or multiple machines?
Is it configured for HA?
Are you using local/service accounts for each component?

On the instructions it looks simple to setup and get working. It should be, but the network paths and comms/privileges have tripped people up in the past.

Todd_Payne

Thanks for the guidance. I do not think it has ever worked before. I have inherited the system and I am still getting to know it. The Portal, Hosting server and relational datastore as well as the web adaptors are all on the same machine. It is not confirgured for HA. There is one additional federated ArcGIS server we use for the Utility Network. I have looked at the logs for the hosting server and see nothing that indicates the datastore is missconfigured. We are running 10.9.1 on Windows server 2022. Hoping to get a backup before attempting to bring the system up to 11.1.

Scott_Tansley

That may make it easier. It sounds like you've used the config tool to reference:

\WebGISDR\Backup\

Do the various software components share a common service account? Are they AD or Local? Do all in-use service accounts have read-write access to the folder you're trying to write to?

Todd_Payne

They share the same Active Directory Service Account. I will set up a fileshare with a UNC Path that the service account can access. Thanks for the tip.

Todd_Payne

That was the issue. Thanks so much for taking the time to look into my issue!!

Scott_Tansley

Glad it was an easy one.

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