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Não é possível entrar no ArcGIS for Teams

Teresa_Blader

Olá! Número do caso: 03097333

O Suporte da Esri me direcionou para cá. Estou procurando ajuda para configurar o ArcGIS for Teams. O departamento de TI está testando essa funcionalidade antes de liberar para o restante da nossa organização, a versão sem login funciona bem. No entanto, o TI não consegue entrar usando a opção "ArcGIS Online" ou "ArcGIS Enterprise". Normalmente, para AGOL, fazemos login usando SAML/SSO no navegador Olmsted County Geographic Information Systems (GIS) (arcgis.com) que funciona para isso.

O que acontece no Teams é que uma janela em branco abre e nada mais acontece.

Somos uma organização governamental e não parece haver nenhuma informação disponível relacionada a etapas extras de configuração que precisamos para permitir que o Teams/Microsoft 365 faça login no AGOL.

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Accepted answers

SebastianSaballett

Hello Teresa,

I am looking into your issue with your sign in domain in Teams, and based on our initial access with the valid link provided we are able to see the access. Though without a proper login we are unable to exactly recreate your issue. Attached below is the furthest we can access with your provided organizational link. Please feel free to email me at ssaballett@esri.com and we can discuss further details into your organizational login.

Thank you,

Sebastian

All comments

Teresa_Blader

Screenshot 2022-09-30 160327.png

ChristopherCounsell

https://www.gis-olmsted.maps.arcgis.com/ isn't valid. I'm assuming you've configured https://gis-olmsted.maps.arcgis.com/ instead

Ask your IT to ensure that ALL these domains are whitelisted for your firewalls and the MS Teams application:

https://downloads.esri.com/resources/enterprisegis/AGOL_Domain_Requirements.pdf

You can also try the troubleshooting methods for other ArcGIS desktop applications like Pro, Survey123. e.g.

https://support.esri.com/en/technical-article/000025347

https://community.esri.com/t5/arcgis-pro-questions/can-t-login-to-arcgis-pro-login-screen-stays-empty/m-p/54944

Try disabling hardware accelleration. Adding ArcGIS Online to trusted sites for Internet Explorer (IT can help here)

Please don't forget the kudos 🙂

Teresa_Blader

Thank you for the response. Yes, the second link is correct. Not sure what happened with the links there. Edited the original post.

I will pass on the domain list to make sure those are allowed and report back. We don't have any issues like this with signing into Pro, ArcMap, or AGOL browser, just in Teams. In the Teams AGOL sign on we are able to see and enter in the org url, and click the org url button; just goes blank after that point and doesn't proceed. Hardware Acceleration doesn't appear to be the issue, and we don't use internet explorer at our org any more, just Edge, Chrome, and Firefox.

Teresa_Blader

Update: without adjusting the domain list, we are able to sign onto ArcGIS for Teams in the Teams via Browser using ArcGIS Online or ArcGIS Enterprise Sign On Option. However this does not work for ArcGIS for Teams Desktop App. @ChristopherCounsell are you familiar with enabling ArcGIS for Teams desktop to sign on? Looking for some help from a ArcGIS for Teams/Microsoft 365 Integration Esri staff. IT is wondering if there is a Active Direction Federation Services (AD FS) config file that needs to be added. Our ArcGIS Online org GIS-Olmsted is not federated.

SebastianSaballett

Hello Teresa,

Thank you,

Sebastian

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