Version incompatibility between AGOL and Enterprise

Question

I have copied a dashboard from AGOL to Enterprise by using this tutorial: https://support.esri.com/en/technical-article/000018924 All the feature layers and the webmap is copied with success.

When I open the dashboard in Enterprise I get this message:

"Error

This is a newer dashboard item version than your app supports. Contact your administrator."

Enterprise has the version 10.9.1.

Does anyone have any idea why this happens?

Martin1 · Answer

Same problem here with Portal 11.1 and ArcGIS Online. Cloning the content went fine, but now I see this error. Is there something that can be done? I am trying around with the JSON, but so far no success.

TimMatisziw1 · Answer

This same problem exists with ArcGIS Enterprise Portal 11.0 and ArcGIS Online when trying to clone content from AGOL to an organization's Portal.

jcarlson · Answer

Any chance you can pull the JSON definition of the dashboard? That would be the easiest way to look for specific capabilities that might be causing this message.