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Error Accessing Data from new Survey123 Form

JovanaB

Whenever I publish a new Survey123 Connect form, I am getting the same "accessing data failed" error message when trying to open the feature in AGOL Map Viewer. At first I thought it was my survey or questions/answers at hand. But even when I publish a generic form from "advanced template" with the example questions without submitting any survey responses, I am getting the same error message. I am using Survey123 Connect, version 3.14.261

Note that this error does not happen when I publish from Survey123 for Web.

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Accepted answers

JovanaB

@MahdyRmd - I contacted ESRI support and this is a known bug with ESRI. The only workaround I found was to publish using an earlier version of Survey123 (I used v3.3.51).

ESRI support recommended the following workaround to my issue:
"

Create a new web map and add the hosted service. If that doesn't work please try option 2.
Open the Survey123 App Launcher.

Navigate to the Collaborate > Share Survey tab
Under the 'Who can submit to this survey?', please change the sharing permissions with Everyone.
Under the 'What can submitters do?', please change the option to Only add new records.
Save the changes.

You can change the 'What can submitters do?' back to Add, update, and delete records, and the error should disappear. "

All comments

ABishop

Hello Jovana,

Are you services being published as http or https?

JovanaB

They are published as https.

ABishop

Are they map services or feature services?

JovanaB

It is a new hosted feature service that is created to AGOL once a Survey123 form is published.

ABishop

Is the new hosted feature service created from existing data?

JovanaB

No it is being created as a totally new form and feature service.

Even when I create a new form as a blank template with the sample questions provided and no records are submitted to the form, I get the same error when trying to open up the attribute table in map viewer classic and no "show table" option is visible in map viewer.

ABishop

hmmmm....the latest technical support article I see for this type of issue was posted in 1/2020 and refers to an Error: Getting Service Information. Here is the link: https://support.esri.com/en/technical-article/000021434

JovanaB

Thanks for the link Amanda! We tried submitting a form through the Survey123 app (which opens up fine, and the desktop form version works well as well!), and the same error comes up. We can see the data from the Data tab but we cannot create maps with the service feature layer due to this error.

One particular thing we noticed is that even though there are no records submitted through the form, when we try to open up the attribute table it shows there are 2,000 features through the greyed out screen of where the table should be.

BrookeAumann

We are getting the same error but it's related to a published feature service and nothing to do with survey 123. We updated the data and it doesn't "stick" and when we try to access via the map viewer classic attribute table to update it throws accessing data failed like above.

We've never had this issue before and it looks like it just popped up this week.

DavidKramar2

I run into the same problem. I cannot view the Survey123 data in the online map viewer UNLESS I choose to open in Map Viewer Classic with Full Editing Control. That's great until you want to make a Web Map or use it in an application - then the data no longer appear. It is definitely a bug that needs/should be addressed. I can confirm no illegal characters in my field names as well.

MahdyRmd

Dear JovanaB

Have you found a solution?

MahdyRmd

After you select Open in Map Viewer Classic with Full Editing Control, can the data from the 123 connect survey be displayed when creating a web application? how come it still can't be displayed on mine

JovanaB

@MahdyRmd - I contacted ESRI support and this is a known bug with ESRI. The only workaround I found was to publish using an earlier version of Survey123 (I used v3.3.51).

ESRI support recommended the following workaround to my issue:
"

Create a new web map and add the hosted service. If that doesn't work please try option 2.
Open the Survey123 App Launcher.

Navigate to the Collaborate > Share Survey tab
Under the 'Who can submit to this survey?', please change the sharing permissions with Everyone.
Under the 'What can submitters do?', please change the option to Only add new records.
Save the changes.

You can change the 'What can submitters do?' back to Add, update, and delete records, and the error should disappear. "

RaquelBensadoun

Were you ever able to resolve this issue? This started happening to me today and I can't find a resolution.

JovanaB

In some way yes. I contacted ESRI support and this is a known bug.

ESRI support recommended the following workaround to my issue:
"

Create a new web map and add the hosted service. If that doesn't work please try option 2.
Open the Survey123 App Launcher.

Navigate to the Collaborate > Share Survey tab
Under the 'Who can submit to this survey?', please change the sharing permissions with Everyone.
Under the 'What can submitters do?', please change the option to Only add new records.
Save the changes.

You can change the 'What can submitters do?' back to Add, update, and delete records, and the error should disappear. "

RaquelBensadoun

Thank you for the reply! This didn't work for me - but sharing the results with the organization created the _stakeholder layer and that layer works, although the original still does not 😞 hopefully this bug gets fixed soon!

JordanHolt

How were you able to revert to an earlier version of Survey123. I am running into the exact same problem since I updated to the most recent version of Survey123.

Thanks!

RaquelBensadoun

I was able to find a previously downloaded exe with an old version on an old computer and used that, I tried looking for older versions on the My Esri downloads but couldn't find it. In the end, what resolved the issue was setting it up so that a _stakeholder layer was created and the stakeholder and view layers work to display the data, but the original layer still doesn't.

JovanaB

We had an older version loaded on one of the computers in our organization and tried it on there. I too looked online and could not find an old version to download from unfortunately. Sounds like what @RaquelBensadoun found to work for her might be a solution for the time being if you cant find an older version of Survey123.

ReillyParsons1

Hi Jovana,

I just had this same problem come up for me. I didnt see anyone mention it here but to solve it I had to add a description and summary to my survey in Survey 123 connect. Unlike publishing from desktop, survey 123 connect didn't give me any warnings about this.

Hopefully this helps someone in the future!

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