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Unable to view related Tables in Collector

williamsalling

We are running server 10.4.1 with portal. not Federated. using collector we can add new items to a related feature class, but we are not able to view any of them with collector. We see all of them in ArcMAP.

We receive this: Error Unable to retrieve information, please check connection.

Like I said we can add new items to it, but cannot view any of them or existing ones from collector.

Please help?

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KevinBurke

Hi William,

Which operating system are you using with Collector?

When did this issue start happening? i.e. has it worked in Collector before for you?

How are the relationships configured between the origin and destination tables? i.e. using Global ID's to GUID fields, or user-defined fields?

Are the relationships between feature class and tables or feature class to feature class?

Thank you.

-Kevin

williamsalling

We are running on IOS, latest version. I thought I could see them on Friday, but now I am rethinking that. We are using a different field because the Global ID was giving us an error, so it is a user defined field.

It is Feature Class to Table.

We can add with ease, no problem there. just cannot view what we just added or existing ones, unless in ArcMap

KevinBurke

Hi William,

When adding new related records, are you manually populating both the Primary and Foreign Key fields with the same exact values? This will essentially link them together. If only the Primary Key field is being populated but the Foreign Key field is left blank, this will cause orphaned records. They can still be added, but are not related.

Thank you.

-Kevin

williamsalling

No sir, it is auto populated from the parcel we selected. I am think that we need to change the key to the GUID's. We are just not setting this up to run and are learning the good and bad right now.

KevinBurke

Thank you for that information. So just to further clarify, you're saying that with that configuration, it is not working in Collector when trying to view existing related records. Is that correct? I am just trying to ensure we are on the same page.

Thank you.

-Kevin

williamsalling

Correct

Bill Salling

Cell (713) 865-0640<tel:(713)%20865-0640>

KevinBurke

Hi William,

What type of DBMS are you working with? i.e. PostgreSQL, etc. Are you using the built-in ArcGIS Data Store with Portal?

Thank you.

-Kevin

williamsalling

No data store yet. They are not federated either. Sqlserver.

Bill Salling

Cell (713) 865-0640<tel:(713)%20865-0640>

KristaHeinrich2

Hi Bill,

Was tech support able to find a solution for this? I have the same set up as you - am also using collector ios 10.4.2 with portal 10.4.1, not federated, versioned data, no data store and sql server db. I did test my initial set up in ArcGIS online and everything worked well. it is only now that i have switched to portal that i appear to be getting the connection error.

Was your portal internal or public? - i have also tested this on an android device with the same error - 'unable to retrieve information, pls check connection.

Any info you could provide would be much appreciated!

Krista

williamsalling

Short answer No. But once we Federated the database we were able to see them. But that just opened other issues we have to deal with.

KristaHeinrich2

Well that's unfortunate but good to know. Really appreciate your quick reply.

MatthewFairfield

I'm having the same issue, Using Collector 17.0.2 build 1028.

In collector I can gps the point of a new pole. Hit Done

View details on that pole

Click new sign. Enter all information required. Hit Done. Says it saves the Sign.

BUT then if I go to View the tabular info on that sign which should be attached to the pole I'm getting

No sign attached.

This used to work fine.

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