Hello all, I recently installed ArcGIS Earth on my Win10 desktop. When I go to start it up it crashes before opening the program. I've tried running as administrator also with no sucess. Any suggestions on how to fix?
Please check if your system meets the system requirment.
Ensure the graphic card of your system is updated.
Also delete the content inside C:\Users\<UserID>\Documents\ESRI\ArcGISEarth , as suggested in ArcGIS Earth crashing
Check if the antivirus is causing the issue.
My system does meet the system requirements and graphic card is up to date.
Once I get to documents there are 2 folder "ArcGISEarth" and "ArcGIS Earth 1.13" which one do I go into?
ArcGIS Earth 1.13 has setup.exe & a folder named setup files which has abunch of other files
ArcGISEarth has 2 folders Automation & workspace
It's the ArcGISEarth folder. Clear it can avoid the crash caused by user data. But please make sure there is no important data in the workspace directory, such as my drawings. Otherwise, please backup it.
Ok. I deleted the 2 folders inside the ArcGISEarth folder and attempted to start the ArcGIS Earth. It crashed during startup again.
Hello everyone,
I had the same issue recently on Windows 11 and ArcGIS Earth 2.3.0 and could finally solve it deleting all files related to ArcGIS Earth under all the paths hereinafter. I hope it helps!
C:\Users\<User>\AppData\Roaming\Esri
C:\Users\<User>\AppData\Local\Esri
C:\Users\<User>\AppData\Local\Packages
C:\Users\<User>\AppData\Local\Temp
C:\Users\<User>\AppData\Local\IsolatedStorage
C:\Users\<User>\<OneDrive>\Documents\ArcGISEarth
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