Attachment viewer - no attachments found

Question

Hi.

I am trying to get attachment viewer to work with our feature services published from ArcGIS Server (v.10.8). The attachment viewer web app is set up at ArcGIS Online. I remember it was working about 2 years ago, but since then I am not able to get it work again. I am not able to figure it out.

I have created a sample web application, with two point features. Both of them have attachments. The application can be found here. Feature service can be found here.

Hopefully someone will be able to help me to solve this issue.

Kind regards
Martin

ManishPatel · Answer

Hi Martin,

Sure would love to help with that.

TórshavnarKommuna · Answer

Hey Manish.

Thanks for the additional info.

The service is working fine in AGOL Map viewer and I am able to view the attachments in the attribute table. However, I still have troubles running it in Attachment viewer Web App.

I have set "scale range" to not show points when zoomed out over 1:1000 and I got it to work like this partially. It was showing attachments for the first 20 features. But when I tried again today, it was not working at all.

@ManishPatel , if you are interested in investigating this further, I could send you a private message with credintials to the service, so you could try. Please let me know if you are interested.

Regards,
Martin.

ManishPatel · Answer

Hi @TórshavnarKommuna ,

You are most welcome. I am glad to hear that it helped to resolve your issue.

Talking about the attachments, I havent really explored the underlying code for the web app that is used for Attachment Viewer, but here's the link for your reference:

https://github.com/Esri/attachment-viewer

Although I did have a look at the sample app and it does look like it tries to query the service for attachments, that could be one of the possibility that its trying to time out. Which you can overcome by increase the time out on the service but this will have adverse impact on the performance. Ideally the service returns the URL to the attachment so even if it is high resolution or not it would be able to return the response.

I would suggest you try to add the service to a Web Map and check if the performance is good and if you are able to view the attachments in the attribute table for the service.

Hope this helps.

Cheers,

Manish

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