How authorize ArcGIS Pro 1.3 personal use, the site My ESRI under no such authorization functions (although ArcGIS Desktop 10.4 is such an opportunity, and it works fine). How can I authorize ArcGIS pro through ArcGIS Online?
You need to login to your ArcGIS Online named user account.
Then, configure the ArcGIS Pro license to your named user.
Follow the steps in Manage Licenses - ArcGIS Online
Many thanks for the answer. But I can not find a tab or link to license or right to access ArcGis Pro at My ESRi, although the license file to the ArcGIS desktop 10.2 - 10.5 and I formed using such operation for ArcGIS Pro I can not do. How to solve this problem?
You won't get it in My Esri. Login to http://www.arcgis.com. Then proceed with the instructions.
Grateful for your advice. Now I understand, but the problem is that the tab is missing after authorization. What to do in this case? When purchasing a license, I did not get a link to additional registration for ArcGIS Online. You may need to contact somewhere in obtaining such rights?
I'd recommend calling Esri Support Services to get this resolved - their phone number is 1-888-377-4575http://support.esri.com/contact-tech-support
So I turned to the regional office of the support (I live in Ukraine). They reported that they can not solve this issue because there is no access to my account. The reason is that I bought a license directly on the site. In representation advised to refer to the main support center. I am here just do not understand where to write.
Could you explain how you bought the licence from the site? Thanks.
On website http://www.esri.com/software/arcgis/arcgis-for-personal-use fulfilling every item made a deal to purchase presonal license and paid for it. Got in my mail confirmation of payment. After received a letter referring to my.esri for further activation, where he received the activation file ArcGIS Desktop 10.1-10.5, which is activated and works well. More I received no links or activation. Therefore, after the installation and attempts to activate ArcGIS PRO response I got. "Public Account user cannot access this application ArcGIS Pro" So I had to ask for help. As a result, have found that I can not access My Organization at http://www.arcgis.com/home/index.html, so I can not access to ArcGIS Pro.
You should have received a separate email asking you to create your ArcGIS Online Named User Account.
Sorry, but I haven't received such letter. Need to to contact support service?
I see from the thread that you contacted Esri Ukraine, but it sounds like they weren't able to work with you? They should be able to log a case on your behalf with Esri Support here in the US. I'll message you separately to get the username you're using to access ArcGIS Online.
All comments from the thread above are correct in terms of if you sign in and are only seeing arcgis.com... this is a Public Account.
You should have received an activation link which would walk you through the process of creating the ArcGIS Online organization account which is what is needed to manage the Pro license.
Again, I'll message you offline and we can see what we can do to help get you up and running!
Has this issue been resolved for Sasha Leyberyuk ?
I have a similar issue having problems authorizing my ArcGIS Pro account that I purchased online.
A slight twist is that I am normally from New Zealand and would easily access my support there. But I am currently in Ghana (completely opposite time zones), I have tried to contact the ESRI reps there but I have had no response.
The thing is that I need this authorization to be working pretty pronto as I am hoping to run some community GIS training early next week (which will potentially gain ESRI some new cutomers). If this can't be done in time I'll have to revert back to QGIS.
I think the problem might be with my ArcGIS Online subscription. I have a public account I have been using.
When asked to activate a subscription it gives you the opportunity to use a current log in (Makes sense not having to have multiple private accounts - after all I am just one person!), so I tried to use this but I receive an error message.
If you are prepared to look into this for me I can send you an email with the screenshots for every step I've taken which has resulted in ArcGIS Pro telling me I am not authorized.
I am having the same issue as Naomi. I purchased the ESRI Personal Use package and can't seem to get ArcGIS Pro 1.4 to authorize. I have installed Desktop 10.5 on the same machine and have that authorized; but when trying to issue a single use license, or use my public ArcGIS Online account to login, I get an authorization error. Any guidance would be greatly appreciated.
jeffking428 and njbegg
You've both mentioned that you're trying to authorize ArcGIS Pro using a public ArcGIS Online account. Public accounts can't be used to authorize ArcGIS Pro.
See https://community.esri.com/community/gis/applications/arcgis-pro/blog/2017/04/10/how-to-manage-your-arcgis-pro-license-with-arcgis-online?sr=search&searchId=8404ff8e-c749-4d15-8ec2-8dcc939f6c48&searchIndex=0
This blog will walk you through the steps to set up a Pro license through ArcGIS Online, but it sounds like you may need to first activate the ArcGIS Online organization account that comes with the purchase of the Personal Use license. Please walk through the steps provided and let us know if you run into issues.
Thank you!
I have this issue too
Did you already go through How to Manage Your ArcGIS Pro License with ArcGIS Online ?
I couldn't figure this out via a LOT of clicking around my.esri.com. I eventually went back through my email from when I signed up. I found a link to my "Fulfillment Page" that got me what I needed. That fulfillment page is also at my.esri.com, but it opens with a special code in the URL. Once I found that, there were still quite a few steps, but the instructions were pretty clear.
The overview of the process from the fulfillment page is to:
THANK YOU! That actually worked. Why the personal use lic. instructions don't say this is beyond me because it would have saved me a world of frustration.
I have a question regarding those steps in the fulfillment page... What if we don't want to create a new organization?
We have an AGOL organization and I would like to assign this home pro license to a member whithin our AGOL organization. would be that possible?
If I create a new AGOL organization, I understand that I wont be able to access to the content in the previous AGOL organization when I sign in using this new user credential inside the "new" AGOL organization. Does that make sense?
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