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I am unable to be logged in to our organization AGOL account AND GeoNet at the same time. Is this normal?

vscott1

The login information is different for our organization AGOL account and the GeoNet account. I can not use the same browser to be logged into both. I have to use two different browsers. Not a real issue, just not sure if this is by design or just a bug?

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AntGiles

In IE you could use new session:

Easy Fix - How to log in to the same website simultaneously using multiple identities in IE8

I am sure other browsers will have a similar option

Regards

Anthony

TimothyHales

Thanks for providing this information.One way to get past this issue is to get your ArcGIS Online Organization admin to "Enable Esri" for your user account. Then you would be able to log into GeoNet with that account.

Joshua Giese‌ & Ramchand Rao‌, any other ideas?

RebeccaStrauch__GISP

You didn't say which two types of browsers your tried, but I have had luck logging in to each with a different user/pass in Firefox....latest or fairly recent version.

RebeccaStrauch__GISP

also, even in Firefox, if you log onto AGOL first, and then try geonet, you may get an error

Click on the sign on using a different account, and it should let you sign in to geonet. if they are supposed to be the same username and password, then see Timothy Hales‌ message above.

vscott1

Hmmm . . . I do have the setting as you stated but still have the issue?

vscott1

Rebecca,

I use the Firefox browser. I opened the first tab and logged into our Organizations AGOL account. I opened a second tab and tried to log into http://geonet.esri.com/ and I still get an error. I don't get the "Sign in using a different account" option like you?

Just so folks know, this is not a real big issue as I just open up IE or Chrome browser and open http://geonet.esri.com in it and carry on. . . LOL. It's more of a frustration and curious as to why question.

TimothyHales

The email error is from GeoNet only allowing one email address to be associated with the community. Whereas multiple Esri Accounts can use the same address. In order to use the email address with another account on GeoNet you will need to change the email address in My Esri, and then log into GeoNet with that account for the platforms to sync. Go to your profile in GeoNet to confirm the address has been updated. Once this is confirmed, you can log into GeoNet with the other account using that email address.

Gisbert61

For Geonet, I would always use an account different from your organisational account. This helps keeping the work related items apart from your own online curriculum (spatial mooc for example) and, should you decide to move to another job in the future, you won't lose your points, groups, contacts et cetera.

I use a separate browser to keep them apart. IExplorer for organisational thingies, since that's the company provided standard and chrome for Geonet/personal account.

vscott1

Bert,

They are separate accounts but both share the same email address. The user names and passwords are different for each account. I think Firefox got confused due to the shared email address?

Thanks!

AllisonHoff

I have found that I do not get the error if I log into GeoNet first and then log into the organization. I even have a link to the organization homepage from GeoNet.. I can sign in there with my Organization account. This does not require a change in browsers. After I do this I can use the link Community & Forums from my Organization (under My Profile in the top right corner) to get back to GeoNet successfully.

However, if I log into my organization first I have to open a new browser to use GeoNet.

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