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Error Publishing a Map Service for ArcMap to ArcGIS Online

AdamInglis

I have been through the process several time and I keep getting a very generic error message when I try to publish a service that I uploaded from ArcMap.

The first warning I get is when publish from ArcMap, cache generation failed:
[ATTACH=CONFIG]15384[/ATTACH]

The service uploads without an issue, but when I view it online and try to publish it there I get this message, "There was an error":
[ATTACH=CONFIG]15385[/ATTACH]

Tough message to troubleshoot, any suggestions?

Thanks,

Adam

AGO_error1.JPG

AGO_error2.JPG

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TiffanyPuett

It also makes sense that you may need to log back into ArcMap as well. I had trouble until I did that.

Anonymous User

Original User: lcbpgis

Success! That seemed to do it. I had to click the Publish button on the details page to generate the tiles.

Thanks, Mike.

MikeMinamiP1

Ryan,

Can you toggle your organization from SSL to non-SSL and back to SSL? You may need to sign in/out in between. Hopefully this will clear up the problem.

let me know if it works.

Mike

Anonymous User

Original User: lcbpgis

I've been trying to publish the service as an Administrator, as the one who created the trial subscription account.

I just created a new user with publisher role and tried publishing the service using that account, with the same results (that is, no map service in my contents or option to manage tiles).

I've logged in and out many times, have been giving services unique names.

MikeMinamiP1

- What is the role of the person trying to publish? Are they an administrator or a publisher?
- Have you signed out of ArcGIS.com (and signed back in) since creating/joining the organization?
- Is there a service running in the organization with the same name already?
Unfortunately, ArcGIS.com returns a generic error message "An error has occurred" when there there is already a service running with the same name. Service names must be unique. The service name is specified when the SD is created and is not based on the name of the file on disk or in My Content.

Thanks,

Mike

Anonymous User

Original User: lcbpgis

Mike,

Here's the link to my SD:

https://lcbp.maps.arcgis.com/home/item.html?id=159a35d405e7450a9455baba99e8aebc

Please let me know if you need anything else.

Thanks,
Ryan

MikeMinamiP1

Ryan,

Can you share the URL to your SD file? You will need to share it publicly first. If you can't do that, perhaps I can join a group of yours...

Mike

Anonymous User

Original User: lcbpgis

No, I still only had the SD, no map service in My Contents, after uploading the local SD file. And there was no Manage Tiles option. I tried the Publish button, but received an error.

MikeMinamiP1

Ryan,

Were you able to successfully publish? If it worked, you will see a map service of the same name.

Mike

Anonymous User

Original User: lcbpgis

I also tried the process you described for downloading/uploading an SD file. I was able to upload it and see it in My Contents, but still no option to manage tiles. I tried the Publish button on the details page, too.

I did not track errors.

MikeMinamiP1

So you can't even upload the SD file to My Content?
I'm kind of stumped here... Maybe a call to Esri tech support is warranted.
I suppose you can invite me to join your organization as a publisher and I can try from the inside.

Mike

Anonymous User

Original User: adaminglis

Ok, I tried uploading the SD in IE9 and Chrome with the same result "There was an error".

There are 2 errors and 76 warnings in Chrome. The errors were there before I started the upload process.

TypeError
arguments: Array[2]
get message: function () { [native code] }
get stack: function () { [native code] }
set message: function () { [native code] }
set stack: function () { [native code] }
type: "non_object_property_load"
__proto__: Error
arguments: undefined
constructor: function TypeError() { [native code] }
arguments: null
caller: null
length: 1
name: "TypeError"
prototype: Error
__proto__: function Empty() {}
name: "TypeError"
stack: undefined
type: undefined
__proto__: SetUpError.d
constructor: function Error() { [native code] }
message: ""
name: "Error"
toString: function toString() { [native code] }
__proto__: Object
 dojo.js:15
dojo.Deferred.reject.errback dojo.js:15

MikeMinamiP1

Turn on Chrome developer tools during the Publish step. Click the wrench, click Tools>Developer tools. THis will display a panel. Click the Network tab and you can watch requests go through. Look for any errors. Sometimes you see a red x in the lower right corner you can click on.

Anonymous User

Original User: mikem

Actually, can you try what I did. Specifically, take ArcMap out of the workflow.

Download your own SD file.
Delete the existing one in My Content.
Use Add item to browse to a file on my computer.
Browse to the SD file.
Upload it again.
Publish it
In the resulting service that gets created, hopefully, manage tiles to build them.

Thanks

Mike

AdamInglis

Ok, Yeah I have chrome, what do I need to do? Here's a brief video of the publishing process I was using: http://youtu.be/uDef06dW5nU

Anonymous User

Original User: mikem

That is the question. It doesn't appear there is anything wrong with the SD file. So there may be something related to the trial subscription. If you hve Chrome, we can enable some developer tools in the browser to look for errors. Or if you have a program called Fiddler, that's another way. IE9 has developer tools as well, if I recall.

Mike

AdamInglis

Ok, looks good. So what is the secret? Is there something amiss with my account? The way I'm uploading?

Anonymous User

Original User: mikem

Adam,

I was able to successfully publish your SD file. There were only 5 scale levels for a total of like 1500 tiles. Do you have access to Chrome browser? Perhaps we an monitor the network traffic to see if a more verbose error shows up.

Here's what I created...

http://www.arcgis.com/home/webmap/viewer.html?services=5cea2d1dbe3244ccab7246daa04bf8ac

Mike

AdamInglis

Adam,
I looked at your SD. It looks like you are using Level of Details = 20. That means you are generating a cache of 270 GB. You can verify that by clicking on "Calculate Cache Size" button on Service Editor dialog box in ArcMap and then estimating cache by clicking on "Start" button. Please observe that even though you are trying to publish a data around 20 MB your cache size is around 270 GB for Level of Details = 20. This is because higher number of Level of Detail require more number of tiles to be generated, which requires more storage space.

I am not sure how much space your organization has but, it looks like this is the bottleneck in your case. I would suggest reducing Level of Detail = 2 (may be 5), then see how much space it requires and publish it accordingly.

I certainly did not publish with 20 levels of detail. I did run through the Analyze process and adjust the Calculated Cache Size to be under 30MB:
[ATTACH=CONFIG]15515[/ATTACH]

Is there a way for me to open the SD file and check the cache size once it has been generated?

AGO_error10.jpg

Anonymous User

Original User: adaminglis

Adam,
You are looking at Service definition. You should look at "Map Service" in your org. You will see Manage Tiles link.

The problem is I do not get any map service generated when I run the publish service from ArcMap:
[ATTACH=CONFIG]15514[/ATTACH]

AGO_error9.JPG

PrashantPatil

Yes, I'm using 10.1.

My service is here:

https://lcbp.maps.arcgis.com/home/item.html?id=c22ea5ea0a6d461c97698e590031bc6f

Thanks,
Ryan

Ryan,
I can't access your data but, it may be the same issue as Adam is facing on this thread.

PrashantPatil

I'm also on 10.1. You can view my SD here:
http://www.arcgis.com/home/search.html?q=amebc&t=content

Do I need to add you to the members list so that you can see the SD? If so, do I need your e-mail?

Adam,
I looked at your SD. It looks like you are using Level of Details = 20. That means you are generating a cache of 270 GB. You can verify that by clicking on "Calculate Cache Size" button on Service Editor dialog box in ArcMap and then estimating cache by clicking on "Start" button. Please observe that even though you are trying to publish a data around 20 MB your cache size is around 270 GB for Level of Details = 20. This is because higher number of Level of Detail require more number of tiles to be generated, which requires more storage space.

I am not sure how much space your organization has but, it looks like this is the bottleneck in your case. I would suggest reducing Level of Detail = 2 (may be 5), then see how much space it requires and publish it accordingly.

AMEBC_MX_Area_online_Cache_Size.png

PrashantPatil

Hmmmm, I don't seem to have the Manage Tiles link. I just recreated the SD file with the build cache manually option selected and it look pretty much the same as all my other attempts:
[ATTACH=CONFIG]15466[/ATTACH]

Adam,
You are looking at Service definition. You should look at "Map Service" in your org. You will see Manage Tiles link.

ManageTilesLink.png

Anonymous User

Original User: adaminglis

I'm also on 10.1. You can view my SD here:
http://www.arcgis.com/home/search.html?q=amebc&t=content

Do I need to add you to the members list so that you can see the SD? If so, do I need your e-mail?

RyanMitchell2

Yes, I'm using 10.1.

My service is here:

https://lcbp.maps.arcgis.com/home/item.html?id=c22ea5ea0a6d461c97698e590031bc6f

Thanks,
Ryan

Anonymous User

Original User: mikem

I forgot to ask the obvious question here...Are you guys running ArcGIS Desktop 10.1?

If so, could you share your service definition with me? You can invite my username (mikem) to a group if you don't want to share it publicly.

Thanks,

Mike

AdamInglis

I just did the same thing, projected the one FC to WGS_1984_Web_Mercator_Auxiliary_Sphere. Still no luck publishing anything.

Anonymous User

Original User: lcbpgis

Adam,

I had the same errors. It doesn't seem like these should stop you from publishing the service successfully. But to be sure, I resolved them by re-projecting the data source, setting a custom extent, and setting min/max scales for the layer in the TOC. Still no luck.

Somebody must be publishing tile map services to AGOL subscription successfully. Anyone? Bueller?

-Ryan

AdamInglis

There was an error.
[ATTACH=CONFIG]15473[/ATTACH]

Here are the warnings I get when I analyze during the publishing process:
[ATTACH=CONFIG]15485[/ATTACH]
None of these seem serious. Is there a demo dataset I should try to see if I can publish anything successfully?

AGO_error8.JPG

AGO_erro76.JPG

Anonymous User

Original User: mikem

On the item details page of the service definition, there is a publish button. Can you try publishing it again?

Thanks,

Mike

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