Hello,
I recently upgraded my ArcGis Desktop instance from 10.2 to 10.5.1. Ever since I get an error and I can't open Catalog or any other program.
Before the upgrade, everything was fine.
Is this upgrade path supported?
Are you using a licence manager or stand-alone licence for your installation?
Hi George, stand-alone. Thanks.
I wonder if you need to deauthorize and reauthrize that license. Does it have a "end" date?
https://desktop.arcgis.com/en/arcmap/latest/get-started/administer/authorizing-arcgis-single-use-products-and-features.htmYou may want to reach out to Tech Support or your Customer Service representative on this.
It has an end date. The status is untrusted. I tried all the tricks, including reinstall, but the status won't change.
It does not allow to deauthorize:
Ok, I think you may need to contact Customer Service on this. They should be able to get you in the correct direction.
Anyone else in the (huge) organization, on a different timezone has this privilege.
If you are kind, some tips and tricks to get over this? I have the installers and the license code.
Ok, the only thing that worked was to install ArcGis Desktop to another machine. I tried uninstall, delete folders, alter registers. No success.
Once it is authorized on a server IP/address, it can't be reinstalled at the same address. Or can be, but it is too complicated (thanks Microsoft for this).
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