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Pop-ups are no longer appearing the same way (or are missing content entirely) in Experience Builder

johnsonn35_MDHHS

Update: This is BUG-000185982

Description: Pop-ups in the ArcGIS Experience Builder Query widget fail to display Arcade content when configured using an if statement.

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Original Post:

I'm in the process of submitting a bug report for this and will update this post as I get more info. This is more of a PSA / info gathering exercise rather than a question.

The pop-up in question is composed of a text content block. Inside the text content block is text and various Arcade attribute expressions. The pop-up is viewed in Experience Builder via the map or by selecting a feature via the query widget.

In Map Viewer, the pop-ups are appearing as they always have. Specifically, there is space/visual distinction between the lines boxed in orange:

However, when I click on the same feature in Experience Builder (via the map widget), the spacing is different. It's like they're different lines of the same paragraph rather than individual paragraphs.

Additionally:

The query widget is set to return a feature's pop-up. The query widget now doesn't return the bulk of the pop-up. All of the missing content comes from attribute expressions, but not all attribute expressions are missing (e.g., the waterbody name, Lake Superior, is coming from an attribute expression).

I've had issues before with the query widget, so I tried the feature info widget too since it seems a little more robust. That's returning the pop-up completely as I expect it to look, no weird spacing or anything.

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kxu

@NicoleJohnson Still use BUG-000185982; the pop-up spacing issue is part of it. This issue is planned for a future release.

johnsonn35_MDHHS

@Ke_Xu, do you have a bug number for the pop-up spacing issue? I just searched the support site and wasn't able to find it.

johnsonn35_MDHHS

@Ke_Xu Wonderful, thanks!

kxu

Hi @NicoleJohnson,

The issue where Arcade expressions were not displayed in Query results has been resolved in ArcGIS Online 2026 Q2. The popup spacing issue is related to the ArcGIS JavaScript API. I’ll let you know once it’s fixed.

Thanks,

JianxiaSong

@NicoleJohnson, it appears there are some cases that were not fully addressed. we are investigating them.

johnsonn35_MDHHS

@Jianxia, the issue hasn't been resolved on my end (I'm using Chrome Version 150.0.7871.46 (Official Build) (64-bit) with a just-cleared cache).

JianxiaSong

@JulieDel_Muto , thanks for letting us know. We will take a look.

JulieDel_Muto

Still having the same issue except it is only on mobile devices when viewing experience apps that the pop ups are not showing information.

JianxiaSong

@NicoleJohnson, The issue has been addressed, and the fix is now available in production.

Although the issue was resolved on July 2, there appears to be some confusion about the timeline in the bug report. We will discuss this. Thanks for bringing this to our attention.

In the meantime, could you please test your application and let us know whether the issue has been resolved in your environment?

johnsonn35_MDHHS

@Jianxia, is the Q3 2026 date accurate? Or is that more or less a placeholder and you intend to have it fixed sooner? I'm confused by the status of "fixed" but the actual fix not coming until 3 months from now, if that's the case.

BUG-000185982 for ArcGIS Experience Builder

PKuskie

I'm still having the issue of pop-ups in Experience Builder not showing any fields when selected. The source map will display the pop-ups as expected

JianxiaSong

@NicoleJohnson and all, this issue is planned to be addressed soon. We will inform of you when the fix is on production. Thank you for reporting the issue and for your patience while we worked to resolve it.

johnsonn35_MDHHS

Thanks. Here's the group where you can access the web map and experience:

https://mdhhs.maps.arcgis.com/home/group.html?id=9ec4bb5fc7ae4fd1a2a871268ed40fba

Here's the page in the experience where the user sees the pop-ups: https://experience.arcgis.com/experience/5d3aa8c6a45a448fa5a3b8543e923ff4/page/Main-ESF-Guide-Map

Editing to add: the case number is #04207507

kxu

Thanks. My username is ke13810.

johnsonn35_MDHHS

Hi @Ke_Xu, I can't share the app publicly, but I can invite you to a group that houses the app, if I have a username to share with? I've also confirmed both issues (1. weird spacing and 2. full pop-up not displaying in query results) are still happening.

kxu

Hi @mpboyle,

It should be working now. The reason is that the dependent API version was updated, but Experience Builder was not updated, causing this issue. Please let me know if you have any questions. Thanks.

Thanks,

kxu

Hi @NicoleJohnson,

Could you share a public app for us to troubleshoot? Thanks.

johnsonn35_MDHHS

Update: Talked to Esri tech support, no immediate resolution, they'll need to dig into it more. I wish it were as simple as a cache clear for me!

Kind of embarrassing as this map just went to higher level management for review, and I can't help but feel like having to make it unavailable until this is resolved doesn't bode well for the perception of "GIS" at my org. This isn't the first time this has happened either, so honestly it shakes my confidence too. Tableau and PowerBI are way more popular at my org, and I don't want to lose what little ground we (GIS) have due to stuff like this.

dcoley

Yeah I saw some of this earlier with some of my ExB map popups, and I'm doing a bunch of Arcade in my webmap popups so they were slow this morning, but not completely mis-behaving.

BigLouC

I tested again, after doing the incognito mode, in the actual normal chrome browser after a hard refresh, applied update to browser, it started working again. Not sure if any of that work or they updated something on their end. Like a tootsie roll 1970s commercial, the world may never know.

mpboyle

Clearing the browser cache should also remedy the situation. Having said that, users may not know how to do that on their own, and may also have other side effects related to other applications.

LakesGISMaps

Yep, this is what you have to tell everyone. Isn't that great when you have to tell a hundred field staff that they have to do something else now...

BigLouC

so we have to tell our users to be in incognito mode to work?

mpboyle

Talked with Esri Support ---

Everything worked as expected within an In-Private window (Edge's version of Incognito mode). So...seems that the ExB issues are cache related.

BigLouC

Same here, Health Check board says everything is fine, move along

mpboyle

I came here looking to see if anyone had a similar issue. Our pop-ups are missing entirely. They were there yesterday, gone today. This is only for Experience Builder. The pop-ups are still there and look as expected in the source web map.

johnsonn35_MDHHS

Hmmm, thanks. Unfortunately mine are still messed up after trying incognito mode and clearing the browser's cache.

rkelley_NA

An update to this, I did try the same experience builder app in an incognito chrome browser and the pop-ups worked fine. I think I may wait and see on Monday how things look before investigating further.

rkelley_NA

I am experiencing the same thing. I am opening a ticket

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