MyEsri Ondersteuningsbeperking

RGK

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Sta meer specifieke functionaliteit toe op de "View Support".  Zelfs als de gebruiker is toegevoegd aan de geautoriseerde bellers, kunnen ze geen verzoek indienen tenzij "View Support" is ingeschakeld.<\/P>

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Het inschakelen van de "View Support" geeft toegang tot alle oproepen,  de site moet de mogelijkheid hebben om toegang toe te wijzen zodat gebruikers alleen hun ingediende ondersteuningsverzoeken kunnen bekijken.<\/P><\/BODY><\/HTML>

TeresaDolan

My Esri recently added some functionality to allow organizations have an "Owner Only" flag set for them. With this setting turned ON, users (that is, authorized callers) at an organization are only able to see technical support cases they themselves submitted. They cannot see cases submitted by their colleagues.

Admins with View Technical Support Information permission at the organization will continue to see all cases, regardless of the flag setting.

For domestic organizations, contact your organization's Customer Service Representative (CSR) for more information. Your CSR is listed on your My Organizations > Overview page. For non-US organizations, contact your distributor.