Timeout Error when downloading

Question

Hello everyone,

I'm sure I'm experience first-time user error. I wanted to download a topop map of North America and I believe I chose the correct Topographic map from the ArcGIS Live dropdown. I selected the map area and the extension was able to generate the map in the Compilation window. I click download and it gets to 10% and says "ERROR: Timeout exceeded" in the status bar.

It seemed easy enough to get started but it would be great if anyone would help me troubleshoot.

I'm working with a 2017 MacBook Pro on High Sierra, Adobe Illustrator 21.0.2, and ArcGis trial account.

Thank you!

Screen Shot 2018-08-06 at 5.52.54 PM.png

admin3.JPG

calculate_fields.PNG

StevenMoore1 · Answer

What operating system, Illustrator version, and Maps for Creative Cloud version are you running?

Do you have any older versions of Illustrator installed (CS6, CS5, etc)?

Thanks,

Steve

HelinaChin · Answer

Hi Steve,

The timeout error shows up after 1 minute.

-H

StevenMoore1 · Answer

Hi,

About how long does the download run before you see the timeout error?

Thanks,

Steve