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Unable to submit/send, stuck in outbox

AldousTsang

I had a user run into an error where surveys are not being submitted and are getting stuck in the outbox.

The first error occurs when trying to submit, the second error is when trying to edit/view the unsent survey.

I am able to replicate these errors on my own device. We need to get this error fixed ASAP, survey was running fine (last submission was 10/9). No changes or updates were made to the survey prior to this error (survey has been working for over a month now).

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Shwu-jingJeng

Hi Aldous,

The send error with mobile device usually occurs when the network is weak or not accessible. Usually when the network is strong, this issue should not occur. Could you have the user try again with wi-fi connection and resend it from outbox to see if it's the network issue?

AldousTsang

Hi,

The user still could not send, "Still have same error. I attempted from inside city hall so wi-fi should not be an issue."

I was able to send my previous test submission even though I was originally on wi-fi as well.

I just tried another test submission (I am on wi-fi) and I got the Send Error, Survey not sent: 1

AldousTsang

Other surveys aren't submitting either, they were working last week. Was there something that was updated in AGOL?

AldousTsang

I finally got some test submissions to go thru around 10:50am, still doesn't explain why existing surveys weren't able to submit

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