I have just downloaded Survey 123 Connect (vers. 2.5) and it is consistently crashing. It cannot open even Basic forms (as opened from a template). Any thoughts?
Hi Brauna,
What OS version are you using? Have you used a previous version of Survey123 Connect on this same computer before?
Phil.
Phil,
Yes, I had a previous version (1.10.43). I am running Windows 7 Enterprise, service pack 1. The old version does not work now after installation of the later version. And yes, it is the same computer.
Brauna
Is the computer 32 bit or 64 bit? If unsure please check from the System menu in Control Panel.
Also, did you uninstall the old version first, before install new version? We do not support multiple versions installed at same time. If so, you need to uninstall both version from Control Panel, and then install only the new version.
This is a 64-bit machine and I have uninstalled Survey123 and then re-installed it. Same issue is happening. While I can open up the program and look at a form, as soon as I return to the main window, the program crashes. I am wondering if there my be some sort of firewall issue. Does Survey123 connect need to go out to a secure site to refresh forms or data?
<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Logging started: 2017-12-18T15:47:32<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Application Name: Survey123ConnectforArcGIS<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Application Version: 2.5.44<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Application File Path: C:/Users/490bjh/Applications/ArcGIS/Survey123ConnectforArcGIS/Survey123ConnectforArcGIS.exe<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Application Directory Path: C:/Users/490bjh/Applications/ArcGIS/Survey123ConnectforArcGIS<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ AppFramework Version: 2.1.15<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Qt Version: 5.9.1<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Operating System: Windows 7 SP 1 (6.1)<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Operating System Type: windows<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Operating System Version: 7sp1<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Kernel Type: winnt<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Kernel Version: 6.1.7601<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Build ABI: i386-little_endian-ilp32<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Current CPU Architecture: x86_64<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Build CPU Architecture: i386<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ SSL Library Version: OpenSSL 1.0.2g 1 Mar 2016<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Host name: MH3007<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Domain name: corp.meadhunt.com<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Default locale: en_US<14>1 2017-12-18T21:47:32Z MH3007 Survey123ConnectforArcGIS 8984 - - $ Release Type: storeLog file is attached.
As detailed in my latest email sent, the issue with Connect and App crashing on Windows 7 is caused by Windows Location Services being disabled by the System Administrator, as seen when viewing in Control Panel.
I have logged this as a bug in our system backlog and we will aim to address this in a future release.
A workaround to this issue currently is that you need to enable these services by having your IT department change the group policy and registry settings that are disabling these services on your computer:
Regards,
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