no option to download surveys on ipad

Question

I have created and downloaded a published survey (created through Connect) on my ipad and collected and submitted data (I collecetd some data offline). I have now published a new survey and want to download it to my ipad.

But when I open the survey123app on my ipad - it takes me to "my surveys" and when I click the menu icon - there is  no option to download surveys.

When I tap the Collector app icon - I can see both "all maps" and "maps on device" , so my wifi is working.

and I am signed in

I followed the same process with my android tablet - and I have the "download surveys" option

so I know it is set up properly on survey123 online

What is wrong that I can't do this with the ipad - even though I previously have?

is there a setting that I would inadvertently changed?

MaureenPeniuk · Answer

OK - i removed the app and then downloaded it again and now I have the option to download surveys to my ipad again.

MaureenPeniuk · Answer

I have logged in and out several times,(it actually seems to log me out

very frequently) and powered the ipad on and off as well.

I am thinking I may have to remove the app and download it again.

JamesTedrick · Answer

Hi Maureen,

The only thing I can think of is that somehow your login expired behind the scenes- that normally only happens if you switch Portals/ArcGIS Online accounts.  Have you tried logging out and then logging back in?