Field app. User logs out, same user is automatically logged back in.

Question

Using Survey123 2.8.2 on iOS. I want to sign in with a different user, however, after signing out, entering the enterprise login, the field app automatically signs in with the previous user. Is there a way to clear this previous user?

MikeOnzay · Answer

I'm having the same issue again on a different ipad. Explorer (v18.11), Collector (v18.02), Survey123 (v3.0.132) are all installed. I've signed out of every app. Closed all by swiping away.

I'm using the enterprise login.

Only Explorer is giving me the option of logging in under a different user. When I login to the other apps it uses the previous user's credentials.

MikeOnzay · Answer

Hi Philip,

I did try to force close by swiping. I finally had to uninstall the app. I reinstalled with 3.0. I haven't used it long enough to know if it is still and issue.

Mike

Anonymous User · Answer

Hi Mike,

Have you tested to see if this is fixed in 3.0? Otherwise have you tired closing the app fully (swipe it away) after logging out, opening app again and then signing in?

Phil.