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Error during Sync from iPad to ArcGIS online via collector app

TinaKwitkoski

I have a question, I just started using Collector for ArcGIS recently and I downloaded my data to be offline on my iPad since I would not be WIFI. Now when I go to sync back to my ArcGIS online account I get the error message in the attachment. I am not sure how to fix this or what is causing this to happen. Any suggestions on how to get my data back into the online environment?

Error during Sync.jpg

AhnaMiller2_2-1609353041785.png

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Accepted answers

RussRoberts

Editor tracking and ownership controls are currently not supported with hosted services. Could you disable those properties and then try to do the data collection and sync.

Thanks
Russ

All comments

RussRoberts

Are you using a service with required fields? We do have an issue with required fields are working on a fix and could be the reason why you are seeing the rollback message that the service is sending the app when you are trying to sync.

Russ

TinaKwitkoski

Russ, I do not have any required fields that I know of.. I created all FC's with the option to allow Null values..

RussRoberts

Can you share the service with me and I can take a look?

Thanks
Russ

TinaKwitkoski

http://bit.ly/1dkeBjH

RussRoberts

Editor tracking and ownership controls are currently not supported with hosted services. Could you disable those properties and then try to do the data collection and sync.

Thanks
Russ

TinaKwitkoski

Russ, you mention to disable the editor tracking and ownership controls but I am not sure where do disable the ownership control. Could you post a screen shot of where this would be located? I did disable the editor tracking and still failed to sync. I am confused because I used the same features to create 2 web maps that I had edited data onto. Once sync'd fine this one had errors.. I cannot try to sync the data anymore as my iPad had a blue screen of death yesterday and crashed. Had to do a factory re install from iTunes.

RussRoberts

You will need to go to the item detail for the hosted service, click on edit and scroll down to the bottom of the page and uncheck these two options seen in the screen grab.

Let me know if you have any other questions.
Russ

Screen Shot 2014-03-27 at 1.00.02 PM.png

NilsBabel

Editor tracking and ownership controls are currently not supported with hosted services. Could you disable those properties and then try to do the data collection and sync.

Thanks
Russ

Hi Russ, do you know if editor tracking was included in the latest release two days ago (10.2.3)? Thanks.

RussRoberts

Editor tracking is still restricted to ArcGIS Server services in this release but the issue with ownership controls on a service and blocking the editable fields during data collection has been fixed. So now if your service has ownership controls on it and you collect a new feature the fields will be editable.

Russ

FayeWyatt

Hello,

I am having a problem syncing data from my Android device to ArcGIS Online also. There are no error messages, but each time that I sync it looks like it is working but the data is not uploading to the ArcGIS website. Then when I refresh the collector app it says that I have 20 syncs pending.

Any help would be greatly appreciated!

Faye

RussRoberts

Do you get any error/notification messages back if you just let it upload and hit a timeout? What kind of connection are you trying to upload over? Have you seen any of the features make it to the web map?

Russ

FayeWyatt

Hi Russ,

I don't get any error messages or notifications, and it seems as if it works in that the blue status bar disappears and it looks as though it completed. I just can't see any of the content on the ArcGIS online map. Other map projects that I took offline on the same tablet do upload and I can view the data online. I am syncing over a WiFi connection.

Thank you!

Faye

RussRoberts

Can you share the service and the map with me? You can add it into a group and invite Collector4ArcGIS into it.

Russ

FayeWyatt

Hi Russ,

I added the map and service layers to a group and invited you.

Thank you for you help,

Faye

RussRoberts

Which layer are you trying to sync and it is failing on? I tried collecting features and they sync'd back without any issue and then I was able to delete the features and sync those back and the sync count always updated.

FayeWyatt

Hi Russ the tablet says there are 20 sync's, the layers that I edited offline are the Leduc_wetland_groundtruthing_06_09... the Open_groundtruth, the Forest_groundtruth and the ESA_region_score.

Maybe it is an error with the tablet? It the Sync(20) disappears and just the Sync button shows when I try to Sync. Each time I try to sync it looks like it worked, but it doesn't update online and when I refresh the app it comes back with Sync(20) again.

Is there anyway to get the data using a hardwired connection to my computer rather than trying to upload wirelessly?

Thanks again,

Faye

RussRoberts

If you collected new features and not edited features you can use a python script to copy the stuff into a gdb and you can merge it into the data you already have. Can you try force closing from the device settings and trying to to relaunch the app and sync?

Thanks
Russ

FayeWyatt

Hi Russ,

I tried force closing from the settings and unfortunately it didn't work for me. I edited features rather than collected new ones so I am out of luck there. I only edited 20 features so I am going to manually copy them over from the attribute table on the device to the online features, and then re-attach the images. This is not ideal as the main reason I was using the ArcGIS collector app was to remove this data entry step.

I am worried because I have been pushing my organization to move towards collecting/ groundtruthing all data in the field with the ArcGIS collector apps and ArcGIS online. Is there anything that I can do in the future to stop this from happening again?

Thanks for all of your help.

Faye

RussRoberts

You could try copying over the folder from the one Android device where it is not syncing and paste it into another android device with it working and it should pick it up and that way we can determine if the sync is just related to the device. You would copy the data at the account folder under ArcGIS_Collector >offline_data and then paste it under to another device in that same offline_data folder and when you start the app sign in with the same account the was used to download it and try to sync the features there. Do not use the remove option on the manage section of the app. This will remove the replica ID from the service and will break the link from the service to the GDB.

Russ

AndrewMaracini

I'm having the same issue as Faye. I've checked my services and I have edit tracking disabled, what is the fix? I don't have another android device so that work-around won't work for me. Can I just connect with a cable and download?

FayeWyatt

Hi Russ,

I did try to copy the features over to another android device, but it was way beyond my technical abilities so I gave up. In the end I manually input all of the attributes that I collected in the field to the layers on the ArcGIS online layers. I then removed the map and all of the features and re-downloaded it. It is now working fine, and I can add and delete features offline and sync them back to AGISOL using the same map, features, and android device as before. I'm really not sure what happened still, I am just hoping that it doesn't happen again.

Thanks for all of the help,

Faye

AndrewMaracini

I should mention that one point feature of 19 did sync, and I have successfully sync'd this map in the past with no issues. I also tried the force stop with no success.

AndrewMaracini

Well since there is no response I guess I'm left to manually do my updates as well. Thanks for no help. I hope there is some resolution since I WAS hoping to employ this technology across our department in addition to finishing the current study with it but now I will need to look for alternative solutions.

RussRoberts

Sorry Andrew, I did not see your post from earlier today.
What error are you seeing?
Are you using Hosted Service or ArcGIS Server 10.2.2?
Are you using iOS or Android?

You can try to use the python script listed here which will take your collected features and bring them into a geodatabase. This works with newly created features. http://forums.arcgis.com/threads/107488-Offline-works-in-ios-but-not-android
Also I recommend you contact support if this is an urgent issue and they can help you try and sync the data back.

Russ

AndrewMaracini

Sorry Andrew, I did not see your post from earlier today.
What error are you seeing?
Are you using Hosted Service or ArcGIS Server 10.2.2?
Are you using iOS or Android?

You can try to use the python script listed here which will take your collected features and bring them into a geodatabase. This works with newly created features. http://forums.arcgis.com/threads/107488-Offline-works-in-ios-but-not-android
Also I recommend you contact support if this is an urgent issue and they can help you try and sync the data back.

Russ

No problem, just frustrated. Error is very generic just says: "Sync Error An error occurred while synchronizing edits". This is a Hosted Service using Android on a Garmin Monterra GPS. I'll give the script a try. Thanks. Is this a bug? Any idea what might be happening? I had been using my current workflow for about 3 weeks with very good success until today.

RussRoberts

Do you know roughly the size of the amount of data you are trying to sync? We have an issue with Android with syncing larger amounts of data and it will be fixed in our upcoming update.

Russ

FayeWyatt

Hi Russ,

I think the reason I had an issue is that I was trying to sync over 20 edits with photo attachments. Do you know when the update will be released that resolves this problem with Android?

Many thanks

Faye

MarkWisniewski

Russ,

I went out into the field with collector (Android), completed my on ground works mapping and photopoint monitoring (13 features). All went smooth without a hitch and then I came back into the office, turned on my WiFi, clicked 'sync' and I receive the same sync error message.

Now I have this reporting data on my phone which I need to get off for next week. Is there other ways besides python?

Regards,

Ernst

MarkWisniewski

Russ,

I went out into the field with collector (Android), completed my on ground works mapping and photopoint monitoring (13 features). All went smooth without a hitch and then I came back into the office, turned on my WiFi, clicked 'sync' and I receive the same sync error message.

Now I have this reporting data on my phone which I need to get off for next week. Is there other ways besides python?

Regards,

Ernst

Well that's weird, went for a meeting, came back 30 minutes late and tried to sync again and it worked..

AndrewMaracini

Do you know roughly the size of the amount of data you are trying to sync? We have an issue with Android with syncing larger amounts of data and it will be fixed in our upcoming update.

Russ

Well there are 19 total edits and if I check the app properties it says there is 96KB of data which certainly doesn't seem like much to me.

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