How to extract collected data from Collector apps when the sync fails, or simply giving this error message "An error occurred while synchronizing edits."

Question

Hi,

Please I need an urgent solution to this .....How to extract collected data using USB from Collector apps when the sync fails other than WiFi, as it simply keeps on displaying this error message "An error occurred while synchronizing edits."

Meanwhile, syncing was successful after 2 days of data collection using WiFi.

ThomasColson · Answer

https://community.esri.com/ideas/10214

Anonymous User · Answer

We experienced issues similar to what you're describing which ended up being due to the replica generations being out of synch.  A script I have running each night synchronizes our field SDE gdbs with our internal SDE gdbs, and it was synching them "From Geodatabase 1 to Geodatabase 2," and the generations became upset.  I worked with Esri support, and though we never determined exactly why the issue occurred, synchronizing in the "Both" direction has resolved the issue.

To check the generations, right-click the parent SDE connection -> Distributed Geodatabase -> Manage Replicas -> right-click the replica in question -> Properties -> Advanced -> observe generation numbers.  Repeat process for child SDE connection, and compare the numbers

I attempted to resolve the issues by importing/exporting messages, but in the end had to manually port the changes into the parent db and rebuild the replica.

oladipoakinpelumi · Answer

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