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Issues using 3.1

KennethLyons

I have recently downloaded v3.1 to test out. I've attempted to use the compiled and uncompiled versions and both have given me similar results. I'm not sure if there is something different that I need to do in this version, but previously it was more or less plug and play.

I've attached a copy of the error I'm recieving.

If anyone can help I'd appreciate it.

Thanks

BasemapError.JPG

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ThomasBrophy

You need to talk to your IT guys. They probably have root certs. on all client images in order to decrypt all SSL traffic across their switches so all data going over the wire can be viewed by them.

Thanks for the reply. I switched to the newly released 3.2 - everything is seams fine now.

GISDev1

Dasa,
I am working in a similarly secure DoD environment as Mr. Lyons. Attached is a print screen of the cert error you requested. (https_arcgis_comCertError.JPG)
I have a problem that may be related. Here is the GIS web server setup configuration:
mid-Tier, 1 VCS Server
Windows Server 2008 R2 Enterprise SP1, 64-bit, 2 Processors, 8GB RAM
IIS 7.5 (Require SSL & Accept Client certificates)
IE 8 is used by default
ArcGIS Viewer for Flex (Source code) [arcgis-viewer-flex-develop.zip] �?? downloaded from https://github.com/Esri/arcgis-viewer-flex.
ArcGIS API 3.1 for Flex [arcgis_api_for_flex_3_1.zip]
Flash Builder 4.6 [FlashBuilder_4_6_LS10.exe]
Flex SDK 4.6 [flex_sdk_4.6.zip]
I'm using Adobe Flash Builder and I haven't changed anything in the source code since I downloaded it, accept the (addarcgisbasemaps="false") workaround. When I compiled it, I received 78 errors. See attached: [78errors_ArcGISViewerFlex31.txt] - I deleted the duplicate errors. By looking at these errors can you tell what is going on here?
Thank you for your time.

You need to talk to your IT guys. They probably have root certs. on all client images in order to decrypt all SSL traffic across their switches so all data going over the wire can be viewed by them.

ThomasBrophy

I was expecting that you would have a certificate error just loading that URL in your browser since I thought you said you were getting one when the Viewer tried to load urls like this one:

https://www.arcgis.com/sharing/rest/search?culture=en-US&q=group%3A1f3bd43413f14b219643db9ae040423c&f=json&sortField=name&start=1&num=50

Can you give more details on the error you mentioned in post #16?

Dasa,
I am working in a similarly secure DoD environment as Mr. Lyons. Attached is a print screen of the cert error you requested. (https_arcgis_comCertError.JPG)
I have a problem that may be related. Here is the GIS web server setup configuration:

mid-Tier, 1 VCS Server
Windows Server 2008 R2 Enterprise SP1, 64-bit, 2 Processors, 8GB RAM
IIS 7.5 (Require SSL & Accept Client certificates)
IE 8 is used by default
ArcGIS Viewer for Flex (Source code) [arcgis-viewer-flex-develop.zip] �?? downloaded from https://github.com/Esri/arcgis-viewer-flex.
ArcGIS API 3.1 for Flex [arcgis_api_for_flex_3_1.zip]
Flash Builder 4.6 [FlashBuilder_4_6_LS10.exe]
Flex SDK 4.6 [flex_sdk_4.6.zip]

I'm using Adobe Flash Builder and I haven't changed anything in the source code since I downloaded it, accept the (addarcgisbasemaps="false") workaround. When I compiled it, I received 78 errors. See attached: [78errors_ArcGISViewerFlex31.txt] - I deleted the duplicate errors. By looking at these errors can you tell what is going on here?
Thank you for your time.

https_arcgis_comCertError.JPG

78errors_ArcGISViewerFlex31.txt.zip

KennethLyons

R,
Yeah I have been using that. I just wasn't sure if a fix has been applied yet.

Thanks though.

rzufelt

As in Heathers post #22 above, it appears to be a bug with the portal.

I see you tried Heathers recommendation in post #12 and disable the portal (addarcgisbasemaps="false"), and load the basemaps in the old fasion way (under the <basemaps> tag) and it worked for you (post #14).

So, with addargisbasemaps="false" you are still getting this error? I thought setting it to false and adding in the basemaps manually was the "fix/workaround" for this issue until they get it fixed in the API.

R_

KennethLyons

I just wanted to follow up on this thread. I'm still getting the error I mentioned in the beginning of this thread, but I have not seen any traffic related to how to fix it.

Just curious.

Thanks

KennethLyons

Dasa,

I really am not sure what is causing the error. I just know that when I use https for a link, most of the time I get a certificate error with options to close the page or continue to the page. When I only use http, I am taken directly to the page.

As far as the error with my viewer is concerned, I'm not sure what other information to provide other than the error message I posted earlier in this thread. I've tried the recommendations that I have been given, and the only one that really seemed to make sense would be that the source code is refering to the https://www.arcgis.com as apposed to http://www.arcgis.com even when I make the correction with the "portalurl". As stated before, I currently run with v3.0 and have not come accross this issue, at least not with the basemaps. That's why I was thinking that something in the source code had changed when going from 3.0-3.1

I hope this helps.

DasaPaddock

I was expecting that you would have a certificate error just loading that URL in your browser since I thought you said you were getting one when the Viewer tried to load urls like this one:

https://www.arcgis.com/sharing/rest/search?culture=en%2DUS&q=group%3A1f3bd43413f14b219643db9ae040423c&f=json&sortField=name&start=1&num=50

Can you give more details on the error you mentioned in post #16?

KennethLyons

Dasa,

I'm sorry, I'm not completely understanding what you are asking me to do? are you just asking me to log into the site you provided, or do you want me to try to load it in my viewer?

If you just need me to load it in a browser, I have no issues getting to that site, not even a certificate error.

As far as being expected, I'm really not sure. since I'm on a government network, the policies are contstantly changing, and it's very possible that with the change from http to https that the permissions no longer match up.

Thank you for your help with this.

HeatherGonzago

Ah, I see now the issue. What appears to be happening is that the PortalURL is not getting set is always defaulting back to https://www.arcgis.com. This is definitely a bug and has been logged to be fixed. The initial requests made to the arcgis.com portal are in https, regardless of what you set it to. The subsequent requests to the services inside the portal are then made in http.

Also, if possible, could you please respond to Dasa's request as well regarding the certificate issue you were seeing?

Thanks for your patience, we will get this addressed ASAP.

DasaPaddock

Can you try to load this URL and let us know more about the certificate error you're getting? Is this expected on your network?

https://www.arcgis.com/home/signin.html

KennethLyons

Here is the config.xml I'm using.

<?xml version="1.0" ?>

<configuration>
    <title>ArcGIS Viewer for Flex</title>
    <subtitle>a configurable web mapping application</subtitle>
    <logo>assets/images/logo.png</logo>
    <style>
        <colors>0xFFFFFF,0x333333,0x101010,0x000000,0xFFD700</colors>
        <alpha>0.8</alpha>
    </style>
    
    <geometryservice url="http://tasks.arcgisonline.com/ArcGIS/rest/services/Geometry/GeometryServer" />
    <bing key="AouPb_FO7TB3yx9VQHWgq29KsWogBYGgnwBBHr8sHdalhXhy3kka1rCWH3tPJ9KK" />

    
    <widget left="10" top="50"    config="widgets/Navigation/NavigationWidget.xml" url="widgets/Navigation/NavigationWidget.swf"/>
    <widget right="0" bottom="0"   config="widgets/OverviewMap/OverviewMapWidget.xml" url="widgets/OverviewMap/OverviewMapWidget.swf"/>
    <widget right="20" top="55"    config="widgets/MapSwitcher/MapSwitcherWidget.xml" url="widgets/MapSwitcher/MapSwitcherWidget.swf"/>
    <widget left="0"   top="0"     config="widgets/HeaderController/HeaderControllerWidget.xml" url="widgets/HeaderController/HeaderControllerWidget.swf"/>

    <map wraparound180="true" initialextent="-14083000 3139000 -10879000 5458000" fullextent="-20000000 -20000000 20000000 20000000" top="40" addarcgisbasemaps="true" portalurl="http://www.arcgis.com">
        <basemaps>
            <layer label="Topo Maps"      type="tiled" visible="true" alpha=".8"
                   url="http://server.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer"/>
     <layer label="World Imagery" type="bing" style="aerialWithLabels" visible="false" />
     <layer label="Street Map"   type="osm" visible="false" />
            <layer label="PA Imagery"    type="tiled" visible="false" alpha=".8"
                   url="http://146.186.163.133/ArcGIS/rest/services/AerialPhoto_Color2003-2006/MapServer"/>

        </basemaps>
        <operationallayers>
            <layer label="Demographics" type="tiled" visible="false" alpha="0.5"
                   url="http://server.arcgisonline.com/ArcGIS/rest/services/Demographics/USA_Median_Household_Income/MapServer">
                <sublayer id="1" popupconfig="popups/PopUp_Demographics_BlockGroups.xml"/>
                <sublayer id="2" popupconfig="popups/PopUp_Demographics_Tracts.xml"/>
                <sublayer id="3" popupconfig="popups/PopUp_Demographics_Counties.xml"/>
                <sublayer id="4" popupconfig="popups/PopUp_Demographics_States.xml"/>
            </layer>
            <layer label="Fires" type="feature" visible="false" alpha="1.0"
                   popupconfig="popups/PopUp_Fires.xml"
                   url="http://sampleserver3.arcgisonline.com/ArcGIS/rest/services/Fire/Sheep/FeatureServer/0"/>
        </operationallayers>
    </map>

    
    
    <widgetcontainer layout="float">
        <widget label="Bookmarks"         left="430" top="90"
                icon="assets/images/i_bookmark.png"
                config="widgets/Bookmark/BookmarkWidget.xml"
                url="widgets/Bookmark/BookmarkWidget.swf"/>
        <widget label="Louisville Police" left="590" top="280"
                icon="assets/images/i_police.png"
                config="widgets/Query/QueryWidget_Louisville_PoliceStations.xml"
                url="widgets/Query/QueryWidget.swf"/>
        <widget label="Search" left="80" top="280"
                icon="assets/images/i_search.png"
                config="widgets/Search/SearchWidget_Louisville.xml"
                url="widgets/Search/SearchWidget.swf"/>
        <widget label="Earthquakes (GeoRSS)" left="410" top="280"
                icon="assets/images/i_rss.png"
                config="widgets/GeoRSS/GeoRSSWidget.xml"
                url="widgets/GeoRSS/GeoRSSWidget.swf"/>
        <widget label="Draw" left="60" top="400"
                icon="assets/images/i_draw2.png"
                config="widgets/Draw/DrawWidget.xml"
                url="widgets/Draw/DrawWidget.swf"/>
        <widget label="Print" left="390" top="400"
                icon="assets/images/i_print.png"
                config="widgets/Print/PrintWidget.xml"
                url="widgets/Print/PrintWidget.swf"/>

        
    </widgetcontainer>

</configuration>

HeatherGonzago

Thank you for everyone's help so far. But I'm still unable to make this work. I just tried to add the portalurl and it didn't seem to make a difference. That specific URL has to be referenced somewhere else. Any idea where?

Are you able to show us the config.xml file you are working with that's causing the issue? Once I changed my portalurl it displays the requests to access the basemaps using this instead of https (I was able to determine this using Firebug).

KennethLyons

Thank you for everyone's help so far. But I'm still unable to make this work. I just tried to add the portalurl and it didn't seem to make a difference. That specific URL has to be referenced somewhere else. Any idea where?

SarthakDatt

You would have to set the portalurl as an attribute of the map tag:

<map addarcgisbasemaps="true" portalurl="http://www.arcgis.com"/>

KennethLyons

Heather,

I think you might be correct with the difference being https and http because I tried to access them both in my browser and the https gave me a certificate error. The catch I'm having now, in order to test this out, is that I don't see "portalurl" in my config.xml. Could this be located in another file location? I see "portalurl" alot on the PortalBasemapAppender.as but no specific URLs are referenced.

HeatherGonzago

Heather,

No problem with using individual map layers in the basemaps section of the config.xml.

I don't have to do this in version 3.0 though, my config.xml for 3.0 says addarcgisbasemaps="true". I'm not understanding what has changed in 3.1 to give me this error.

OK I see where the issue is coming from. In 3.0, the default portal url pointed to http://www.arcgis.com whereas in 3.1 it is pointing to https://www.arcgis.com. This is probably why you are not able to access it if you are in a more secure environment.

One thing you could do to test this out is to use http://www.arcgis.com instead. All you would need to do is switch this out in the config.xml to read portalurl="http://www.arcgis.com".

Try this out now and see if it works for you.

KennethLyons

Heather,

No problem with using individual map layers in the basemaps section of the config.xml.

I don't have to do this in version 3.0 though, my config.xml for 3.0 says addarcgisbasemaps="true". I'm not understanding what has changed in 3.1 to give me this error.

DasaPaddock

Heather,
Still no problems accessing map backgrounds on Arcgis.com. And no issues accessing them in previous versions of Flex.

I don't have a http traffic bugger, and I probably won't be able to install one since I'm running on a government network/computer.

Are you able to run Firefox? If you can, then you can try using the HttpFox or Firebug add-ons.

HeatherGonzago

Heather,
Still no problems accessing map backgrounds on Arcgis.com. And no issues accessing them in previous versions of Flex.

I don't have a http traffic bugger, and I probably won't be able to install one since I'm running on a government network/computer.

"I don't have a http traffic bugger, and I probably won't be able to install one since I'm running on a government network/computer."

This is why I'm thinking you don't have access. Many times when on an internal/private network where there is more limited access to particular sites you won't be able to gain access to public sites like this. By default the portal url goes to https://www.arcgis.com. If this domain is blocked, which the error message indicates it is, than you won't be able to get access to the underlying portal basemaps.

Another thing you could try would be to instead of using the addarcgisbasemaps="true", set this to "false" and see if you are able to use basemaps in your application similar to how prior versions of the viewer accessed them.

For example, can you access these services by switching out the xml to read this instead

<basemaps>
<layer label="Streets" type="tiled" visible="true" url="http://server.arcgisonline.com/ArcGIS/rest/services/World_Street_Map/MapServer"/>
<layer label="Aerial" type="tiled" visible="false" url="http://server.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer"/>
<layer label="Topo" type="tiled" visible="false" url="http://server.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer"/>
</basemaps>

If you can access the service than we know that it is something on your end with how you are able to access this portal site outside of your organization.

rzufelt

You might check with your IT folks. Our "government" network only allows "approved" traffic debuggers as given to me by the IT department.

At first, they just captured my info for me, but got tired of it.

R_

KennethLyons

Heather,
Still no problems accessing map backgrounds on Arcgis.com. And no issues accessing them in previous versions of Flex.

I don't have a http traffic bugger, and I probably won't be able to install one since I'm running on a government network/computer.

HeatherGonzago

I'm still thinking that the issue is with your network blocking accessing to the arcgis.com portal. Are you able to, in a browser, access arcgis.com and specify an item # to get to a basemap? e.g. http://arcgis.com/home/item.html?id=f2498e3d0ff642bfb4b155828351ef0e.

I still think the next best thing you should do is to run the app in an http traffic debugger, this would tell you specifically where it could be getting hung up on.

This is a small screen capture of what Firebug shows when launching the Flex Viewer and having it request the portal items for the basemap gallery.

[ATTACH=CONFIG]20037[/ATTACH]

KennethLyons

Heather,
Just switched the addarcgisbasemaps from "true" to "false". Got no error upon compiling it. So does this mean that there is an error in the basemap somewhere, maybe an .as or .mxml somewhere? Because I use the basemap window in 3.0 with no issue so that's the only solution I can think of.

HeatherGonzago

Heather,
I'm not using App Builder. I'm not even entirely sure what that is. I'm using Adobe Flash Builder and I haven't changed anything in the source code since I downloaded it. I have tried to use links to other web services since this error appreared, but I've gotten error no matter what I use. I'm just not sure why I'm getting this error. I followed the same process that I have used in the past to create the viewer.

Without knowing your network system setup on your end, I am guessing that it is blocking the arcgis.com portal that we have the portalurl set to. If you downloaded the source code and are running it directly in FB without changing a thing, and still getting this error, something is blocking this request. This is where I mentioned it would be useful to run this through something like Fiddler or Firebug so you could see exactly which request it is erroring out on.

One thing you could try would be to go into the config.xml file change addarcgisbasemaps="true" to "false". This turns off the basemap switcher. These basemaps are accessed from the default basemaps accessible from the arcgis.com default portal.

Do you still get the error? If not, this will give us an indication of where this is coming from.

DasaPaddock

Can you try setting this attributes on the map tag in your config.xml to false:

addarcgisbasemaps="false"

KennethLyons

Heather,
I'm not using App Builder. I'm not even entirely sure what that is. I'm using Adobe Flash Builder and I haven't changed anything in the source code since I downloaded it. I have tried to use links to other web services since this error appreared, but I've gotten error no matter what I use. I'm just not sure why I'm getting this error. I followed the same process that I have used in the past to create the viewer.

HeatherGonzago

Heather,
yes, I am able to access the link you provided.

I'm not sure what portal URL I have set. It should be whatever it was set to be when I downloaded it, since I haven't edited any of the code yet.

Yes I get the same error when I attempt to comile the source code in Flash Builder, but again, I haven't made any changes so whatever is referenced in the download, is what is trying to be accessed when I compile it in FlashBuilder.

Are you able to install and create a new web application in App Builder? If so, what basemap are you specifying under the Maps tab? Can you click on Settings > Advanced Settings > and remove whatever URL may be set for the Portal setting?

KennethLyons

Heather,
yes, I am able to access the link you provided.

I'm not sure what portal URL I have set. It should be whatever it was set to be when I downloaded it, since I haven't edited any of the code yet.

Yes I get the same error when I attempt to comile the source code in Flash Builder, but again, I haven't made any changes so whatever is referenced in the download, is what is trying to be accessed when I compile it in FlashBuilder.

HeatherGonzago

I have recently downloaded v3.1 to test out. I've attempted to use the compiled and uncompiled versions and both have given me similar results. I'm not sure if there is something different that I need to do in this version, but previously it was more or less plug and play.

I've attached a copy of the error I'm recieving.

If anyone can help I'd appreciate it.

Thanks

One other thing I forgot to mention before was whether or not you were behind a firewall? I'm wondering if you are actually being able to connect to the services on ArcGISOnline which is what we are pulling our basemaps? Can you access http://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer?

What do you have set as your portalurl? Try removing any reference to a URL for this.

You also mentioned that you get the problem in App Builder as well. What services are you trying to access before accessing the finished web application?

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