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Export of Portal repository fails due to missing item folder

EricJackson1

We are seeing this error in our DR Tool backup log.

2019-06-11 20:30:35 ERROR [pool-2-thread-1] com.esri.arcgis.webgis.component.Portal - {"error":{"code":500,"details":null,"message":"Failed to export site. Export of the Portal repository failed. \\arcgisportal\\content\\items\\0b2ddccc355247f09bdac514024e9244"}}

The Portal \Content\items folder is indeed missing this folder.

I manually created a folder with the referenced GUID and the Site Export succeeds.

Will we have a problem if we ever try to restore from this site export? Does it make sense that a single missing item folder would break the export?

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EricJackson1

The Export Site succeeded and the DR Tool also completed. Don't know if a Restore from that DR backup would work but will assume that it would, for now.

JonathanQuinn

This is a bug, I don't think it's been logged yet though. Your workaround is valid and shouldn't cause any issues.

EricJackson1

Thank you Jonathan. That's good to know.

JaredYost3

Jonathon, I have the same issue, however the folder it says doesn't exist, does.

C:\\arcgisportal\\content\\items\\eddcd6033d4747e9b302183985f1121a is not the sub directory of the directory C:\\\\arcgisportal\\content"}Has the bug been logged? any workaround when the file actually exists or am I not looking in the right directory?

JonathanQuinn

Double check the content path within Portaladmin. Is it set to C:\\arcgisportal\\content, or C:\\\arcgisportal\content? It should only have two slashes in between each folder level.

JaredYost3

Path to where content actually resides C:\arcgisportal\content\items

ErnaldoLumbantobing

Hi All,

I have the same issue on ArcGIS Portal 10.6.1, however the folder it says doesn't exist,

/home/gis/arcgis/portal/usr/arcgisportal/content/items/0bc97df7f18945d19d3224e6be3b1ec1 is not the sub directory of the directory. This ArcGIS running on Linux. Need your help guys, thank you

JonathanQuinn

Create the 0bc97df7f18945d19d3224e6be3b1ec1 folder within the /home/gis/arcgis/portal/usr/arcgisportal/content/items directory and the export will go through. Do this for any folder that fails.

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