My map has gone away

Question

Greetings. I noticed today that my map application and my web-map are not coming up. I tried to load each from my contents page, and got an error message about Bing Maps: The map cannot be drawn because the owner has not provided a Bing Key for the Bing Map it includes. Can anyone help me get my map back up?

MikeMinamiP1 · Answer

No, public accounts can't provide a bing key. It is a bug that you are losing your bing map basemap in existing web maps. The issue is, saving any web map that currently has a bing basemap, the bing basemap will be removed. We have a fix for this that will go out at the end of next week. In the meantime, avoid the problem by not editing any of your web maps with bing until the fix is live. Sorry for any inconvenience.

Mike

Anonymous User · Answer

Existing maps with a bing basemap should continue to work. If, however, you edit the web map, then you'll need to change the basemap or get a Bing key. Did you edit and save these web maps? Any saved change will mean the Bing basemap will no longer work.

Thanks,

Mike

Can public accounts even add a Bing key? We added one in our subscription account, but I don't see anywhere to add one for free accounts. This happened to me and I'm pretty disappointed in this. We were told that Bing maps would continue to work with free accounts. I don't recall seeing anything that stated if we updated and saved a map, that the Bing basemap would magically disappear and we would no longer be able to open the map.

PaulStahlschmidt · Answer

I did edit the map, save it and then it was gone. BUT, I followed what Water Res did, and it worked for me the same way. Yay. Thanks guys