The USGS National Map basemap is throwing black box errors this morning. The Flex Viewers in production are throwing this error since this map is part of the basemaps normally available.
Thanks,Janie
For a permanent work around to this problem, see this post of Bjorn Svensson on July 19, 2017 at 10:28am. I prefer option 2 myself. Hope this helps.
https://community.esri.com/message/701716-re-black-box-this-morning-for-usgs-national-map-layer-failed-to-load?commentID=70…
Janie
Can you provide a link to the application?
Cherokee Nation
We still have the black box popping up on all our production Flex Viewers. Do you have any ideas?
Is this link working for you?
USGSTopo (MapServer)
Yes it does work clicking on it here. It just isn't working in the basemap gallery for some reason.
We are getting the same error from our flex viewers as well. However we have nearly identical web apps through ArcGIS Online that are not giving this error. This has been going on for about a week now for us.
Thank you Steven. It was looking like something unique to our installation. We are on Server 10.2.1 using Flex Viewers 3.7. What versions are you?
We are on Server 10.3.1 and Flex 3.6
Katie,
I'm wondering how long the URL has been httpS instead of http?
Would it be possible to remove this basemap from the list of basemaps included in the basemap gallery widget that ESRI hosts until this can be resolved. I have 20 production FlexViewers throwing these black boxes. Since this is also occurring on ESRI example page, it is not unique to our installations.
We would greatly appreciate your help.
Thanks,
We are seeing the same thing with our Flex viewers. The error has randomly appeared over the last 6 months and spontaneously resolved itself for weeks or months at a time only to reappear again. It is always this same USGSTopo basemap, we never see an error with any other basemaps or layers. It has been fairly persistent for the last 5 days or so, and our GIS users are plenty annoyed.
It would be appreciated if this basemap could be removed from the basemap gallery widget until such time that it can reliably load without throwing errors.
Hi Karin,
Thank you so much for answering. This has been our experience as well with the USGSTopo basemap having spontaneous errors that resolve and reappear. We would be happy to have this basemap removed from the gallery widget.
ESRI,
Would it be possible to remove this basemap from the list of basemaps included in the basemap gallery widget that ESRI hosts until this can be resolved. I have 20 different production FlexViewers throwing these black boxes. Since this is also occurring on ESRI example page, it is not unique to our installations.
In the past ESRI would remove this USGSTopo map from their hosted list of basemaps that feed into the basemap gallery widget. Please do so again for us.
After further investigation the issue is something that must be fixed on the USGS side.
Thank you to ESRI for working with USGS to fix this problem. Thank you USGS!
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