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Portal for ArcGIS WebAdaptor Configuration Error

OmolaraKareem

Hello,

I am try to configure a webadaptor with my Portal for ArcGIS and I keep getting the error message below. Can anyone tell me why? Particularly because I have done it (WebAdaptor configuration) before and it (the Portal) worked for several months, until last week when it just stopped working. While trying to trouble shoot, I uninstalled the webAdaptor, then reinstalled, that is when i get the error message.

Lara

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OmolaraKareem

Hello Everyone,

Thank you all so much for trying to get to the bottom of my Portal problem.

I eventually got it up and running again last Friday. After a lot of trial and error, which included uninstalling and reinstalling the Web Adaptor, I finally decided to uninstall ArcGIS for Portal itself. I was very afraid that I would lose all my settings, etc, that I had painstakingly arrived at after 3 months of preparations. I prepared my mind to have to start from scratch after the re-installation, then I uninstalled. I re-installed, and on the create Initial Administrator Account page, by a stroke of luck, I decided to sign-in with my usual log-in details instead of creating the initial administrator account and Voila! my Portal was back up, Groups, My Organization, Gallery and all! Just as it was before it went wacko. I was ecstatic!

I still don't know what went wrong in the first place and fear it might happen again, but for now all is right with the world!

Thanks again!!!!!!

Lara

OmolaraKareem

I hope this is what you need.

StevenGraf1

Could you take screen shots of what's in your IIS managers Default Web Site - Authentication and the Bindings.

OmolaraKareem

Hi Steven.

Thanks for responding. I have done both your suggestions in the last few days since this whole problem began. I tried that first and when that didn't solve the problem I uninstalled and then reinstalled the Web Adaptor, thinking that might be the problem.

Lara

StevenGraf1

I've seen this with server multiple times and restarting the server service helped. I would restart the Portal for ArcGIS service. If that doesn't solve the issue, restart the machine hosting Portal.

To restart the service, type services.msc in the windows search box. Find the Portal for ArcGIS Service, highlight it and click restart.

Hope this helps you with your issue.

Steven

OmolaraKareem

Portal is installed on the same server the web adaptor is. And before everything went kaput last week, I and my users could access the Portal through this url: https://lamata-gissvr.lamata-ng.com/arcgis/home/signin.html

which takes us to the login page where we input our in-built usernames and passwords.

OmolaraKareem

Hi Jayanta,

Thanks for responding. I know the Portal can be configured with the Web Adaptor using an initial Administrator account and I have done so without any problems in the past. gisportal is the initial Administrator.

But now, for some inexplicable reason, it just stopped working last week

Lara

JakeSkinner

Is Portal installed on the same server the web adaptor is installed? If it's not, are you able to access Portal (using the URL above) on the server Portal is installed on?

If you are, there may be some network issues between the web adaptor server and the Portal server.

OmolaraKareem

Hi Jake,

Thanks for responding. I am unable to access the Portal through the URL you specified. Please note that the Portal has been up and running (web adapter and all) since January, with 17 named users already making active use of it since then.

This problem began last week Thursday, when all of sudden I couldn't log in to the Portal any more. Trying to trouble shoot, I thought it might be a problem with the web adapter (since the error I was getting was on a web adapter page). I therefore uninstalled the web adapter then tried to reinstall it and that's where i got stuck. I just get the error message I posted earlier.

Lara

JayantaPoddar

Hi,

Adding to Jake's suggestion,

The Portal can be configured by Web-Adaptor using an Initial Administrator account. Is "gisportal" an Initial Administrator?

JakeSkinner

Hi Lara,

Are you able to access Portal from the server you are trying to install the web adaptor on with the following URL:

https://lamata-gissvr.lamata-ng.com:7443/arcgis/home/

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