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All services stopped - Server Manager 10.1

BubbaHey

have a client who just started having this problem. All services are stopped. Trying to start them does nothing. Tried restarting ArcGIS Server service, didn't help.

2008 R2

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IanKramer

Hi,
Is it all services or just the Geoprocessing ones? I had an issue where none of my GP services were running, including the 3 system ones (CachingTools, PublishingTools, ReportingTools). I installed a fresh copy of 10.1 on a machine that originally had 10.0. The problem was a missing pointer to the Python folder (e.g. C:\Python27\ArcGISx6410.1\Lib). Put that in your Environmental PATH variable and restart the ArcGIS Server service. Hope that helps.

Ian

BubbaHey

Thanks. All services. Can't create or publish new ones either.

BubbaHey

Great idea, can't test it though. Client started over again from scratch

heatherdaw

Did anyone find an answer to this? I'm having the same problem.

Bertrand_Laurancin

Hello,
I had a similar problem with a virtual machine. I added one processor and more ram to correct the problem.
Bertrand

YangLiu2

I got the same problem when I changed ArcGIS Server account and rebooted Server machine. There is an error "Server machine '#######' is currently being configured by other administrative operators. Please try again later..." when I manually started every service through ArcGIS Server Manager.

The issue was that the Configure ArcGIS Server Account tool did not assign appropriate permissions to the �??arcgisserver�?� folder. What we did to fix it is: manually changing permissions on the �??arcgisserver�?� folder by adding another ArcGIS Service user and giving it FULL CONTROL (including subfolders and files) through the Advanced Security Settings. PS: make sure check "replace all child object permissions with inheritable permissions from this object" in Advanced Security Settings window. Everything is working again now.

However, we are concerned that we may have inadvertently created a security issue after providing FULL CONTROL. Could anyone give advise? Thanks!

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NathanSommers

I too am having the same issue of all my services stopping for no apparent reason. We haven't changed anything, they were working fine one day and the next day they were all stopped. Restarting the server did not help. After logging into Server Manager I found that all the services were in the "Stopping..." process and not completely stopped. After stopping the service and starting it again, it starts and gives me the message that the service was started successfully but them immediately stops again. I am running ArcGIS Server Workgroup Standard 10.1 SP1 on a Windows Server 2008 R2. Does anybody have any ideas as to why this might be happening?

Thank you,

Ian

WilliamCraft

Ian, does the user account that is running the ArcGIS Server service on your server have read/write permissions on the ArcGIS Server directories and configuration store? I am assuming that your ArcGIS Server site consists of a single machine only. If there are multiple machines in the site, then the account running the service on each should have exactly the same name and password. Furthermore, a domain account is something I would recommend for the service run-as account.

NathanSommers

William,

Thanks for the reply. We only have one machine in our site and we currently use a domain account that has read/write permissions to all the arcgis directories and config store. I gave the arcgis account full permission as well just to see if that would help and it did not. I also tried using a different domain account but that did not work either. After talking with ESRI the made the suggestion of re installing the arcgis server. That was what I was trying to avoid however it seems to have worked. I'm still not sure what happened in the first place but we're back up and running now.

Ian

AzinSharaf

I had same issue after running the �??Configure GIS Server Account�??.
We fixed it with running the same tools and entering a specific domain user that we use in out company. We use this user for ArcGIS Server Services too. Hopefully it helps.

JessicaKirby

Sorry I am not understanding how you fixed this problem. Can you give me more details please!!!

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