Publishing mxd file that contains mosaic has a problem,

Question

I wanted to publish mxd file that has one mosaic and one feature class.

[ATTACH=CONFIG]33995[/ATTACH]

It is published successful but as the service is added to the ArcMap and a zoom is applied (for example 1:1000), the mosaic disappears and produces black\white cells.

[ATTACH=CONFIG]33996[/ATTACH]

At scale 1:200,000, the service is displayed properly

[ATTACH=CONFIG]33997[/ATTACH]

What might be the issue here?

Thank you
Best

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MichelleMathias · Answer

Hi Jamal, unfortunately we don't have a way to recover old images from a post. We haven not had a recent upgrade so I am not sure what may have caused them to disappear. I will post the question to our vendor support team for further investigation.

JamalNUMAN · Answer

The screenshots in the first post here disappears due to upgrade! How can they be recovered?

Thomas Edghill‌

Anonymous User · Answer

Original User: Jamal432@gmail.comJamal,

Have you built pyramids and statistics on the mosaic dataset?

Mosaic dataset overviews: http://resources.arcgis.com/en/help/main/10.2/index.html#//009t00000040000000

It looks like the data is not available for that scale range.

Here are other forum post that seems similar:
http://forums.arcgis.com/threads/104638-Problem-displaying-Mosaic-datasett?highlight=squares+image

http://forums.arcgis.com/threads/104664-Mosaic-photos-not-visible-until-zoomed-in-real-close?highlight=squares+image

I�??m not sure if this issue is related to image type.

I converted the ecw images to jpg and all works fine. The Mosaic and its service are successfully created.

[ATTACH=CONFIG]34289[/ATTACH]

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