Why do basemaps disappear?

Question

It seems that the ESRI basemaps either disappear (go blank) or display a message about Data Not Available Yet when the ArcGIS Online map is zoomed in very closely. Why is that?

feliperivera · Answer

I have the same problem. I have other vector and raster layers added to the map but when I go from an aerial basemap to a street basemap, subsequent operations blank the basemap. I have to click again on the streets map from the gallery to show the streets basemap. Did you ever find a solution to this?

jchester73 · Answer

This happens with the Streets, Topographic, Terrain With Labels, Light Gray Canvas, and OpenStreetMap etc. for the area below South Georgian Bay, Ontario (Stayner, Creemore, New Lowell, etc.).

I may need to create and use my own basemap layers to continue to see streets zoomed in closely?

TimWitt · Answer

Which basemap and region are you looking at when that happens? Since the basemap is created cached, sometimes there is no cache available if zoomed in too far.