Background processing crash when running "manage map server cache status"

JaniceBaird

I am using ArcGIS for Server on Windows 10.2.2. I have a cached map service and want to update the cache status with the "Manage Map Server Cache Status" tool from ArcToolbox in ArcCatalog. If I clear the area of interest (envelope) (shown in attached screen shot), I get a geoprocessing error. If I run the tool with the default values for the area of interest, the tool completes successfully... If the tool is not meant to work with a "Default" Report Extent, why am I able to clear the area of interest using the "Clear" button that is provided on the dialog? Just wondering if this is a bug!

Thanks,

Janice.

managemapcachestatusresults.png

managemapcachecleared.png

managemapcachestatuscrash.png

managemapcachenotcleared.png

GeriMiller_8-1782724460527.png

GeriMiller_7-1782724460525.png

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AnthonyKobah

Turning Background Processing off will sometimes fix this error.