I am trying to setup my Firewall for accessing AGOL through City Engine 2019.0

MarkCantwell

I am currently using Sophos UTM 9 and have created an exception for the following sites within Web Protection > Filtering Options

https://ago-item-storage.s3.amazonaws.com
http://ago-item-storage.s3.amazonaws.com
^https?://[A-Za-z0-9.-]+\.arcgis\.com
^https?://[A-Za-z0-9.-]+\.arcgisonline\.com
http://[A-Za-z0-9.-]+\.esri\.com
https://[A-Za-z0-9.-]+\.windows\.net

The same issue occurs when using 2017.1 as well.

As soon as i turn off a proxy on a client computer, access goes through fine and the sign in box appears.

With the proxy on, the log throws up the following:

Trying to execute the disabled command com.esri.agol.commands.signInCommand (NotEnabledException) - [main]

with the com.esri.agol plug-in at fault

Because of this, i also can't access the Python Console as that requires internet access as well

Any ideas anyone?

ChristianIten

Hi Mark

A colleague of mine had a look at this. At the moment it is unclear to us whether this is a problem on the CE or the proxy side. Next step would be that I connect you to my colleague as he needs more information about the config of sophos.  

In case you want to proceed with this, please provide an email address where we can contact you directly. 

As soon as we were able to solve the problem (or identify it as a third party issue) we will provide an anonymised summary here on geonet.

Thank you 

Chris