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No basemaps in ArcGIS Explorer 1500

MattSmith

Hi,

Had a quick search for an answer, but couldn't find anything relevent, so i hope someone can help.

When I go to select a basemap, there are none there to select. Weird.

Attched is an image of what it looks like. The only reason I have a basemap is that my saved default map is using the Bing basemap.

I had this problem with build 1200 also (but 900 worked fine).

Any advice would be much welcomed.

AGX1500_no_basemaps.jpg

Screenshot 2026-03-30 143519.png

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CoryWilliams

Hi all,
I've got several users unable to access the Basemaps at AGX Build 1500.
I've just installed AGX 1750 and still no joy.

Does anyone know why this is happening?

When I goto: http://services.arcgisonline.com/arcgis/services
I get the following:

[h=1]Server Error in '/ArcGIS/Services' Application.
[/HR]
[h=2]Runtime ErrorDescription:
An application error occurred on the server. The current custom error
settings for this application prevent the details of the application error from
being viewed remotely (for security reasons). It could, however, be viewed by
browsers running on the local server machine.

Details: To enable
the details of this specific error message to be viewable on remote machines,
please create a <customErrors> tag within a "web.config" configuration
file located in the root directory of the current web application. This
<customErrors> tag should then have its "mode" attribute set to
"Off".

<configuration> <system.web> <customErrors mode="Off"/> </system.web></configuration>

Notes:
The current error page you are seeing can be replaced by a custom error page by
modifying the "defaultRedirect" attribute of the application's
<customErrors> configuration tag to point to a custom error page
URL.

<configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web></configuration>

Cheers,

Cory

JohnWilson3

On 6/30/12 I started having the same problem exactly as described by Polsen below. When ARCGis Explorer starts up, I get the default basemap (Streets on one system, OpenStreetMap on the other), but when I try to change basemaps, all I get is a blank screen. This happens on both Windows 7 and Windows XP. Both operating systems have all Microsoft patches. In XP I tried disabling my software firewall (Norton); that made no difference. I can load maps from http://services.arcgisonline.com/arcgis/services with no problem.

What changed? Any ideas?
Tnx,

I've got a similar problem, no "Basemaps" showing, however I can link and add content from the Add Content>GIS Services...>http://services.arcgisonline.com/arcgis/services

Everything I add views great, but I still get no Basemaps, which are from the same service ....

??

Thanks

JohnCorrigan

New user, downloaded AGX but no maps load. AGX Online seems to work no problem

Computer passes system requirements check
Network Route Test-Failed

can you access this URL? http://www.esri.com/software/basemaps/basemaps.xml

NO Blank browser page

Do you see the thumbnail image for the basemap if you enter this url?

http://www.esri.com/software/basemaps/basemap2.png

YES

Tried adding services same result no maps display.

Jack C (Map SAR group)

PaulOlsen

Found my solution. I'm running dual monitors, and Express needs to run on the main display on my machine/video card. ArcMap will run on either, so not real obvious ...

PaulOlsen

I've got a similar problem, no "Basemaps" showing, however I can link and add content from the Add Content>GIS Services...>http://services.arcgisonline.com/arcgis/services

Everything I add views great, but I still get no Basemaps, which are from the same service ....

??

Thanks

MartinPecher

Hey guys,

I seem to be having the same problem as Adam, with the basemaps not loading. I've tried it on a few different PC setups, and noticed that it seems to work fine on WinXP and Win7 32bit PCs, but not on WinXP 64bit.
I was wondering what you guys are running AGX1500 on?

Cheers,
Martin

MarkBockenhauer

Do you see the thumbnail image for the basemap if you enter this url?

http://www.esri.com/software/basemaps/basemap2.png

Since you can see the XML at the basemap location, maybe you have something in place on your network that blocks the downloading of files?

basemap2.nmf is at the same location.

All of the basemaps reference their data from http://services.arcgisonline.com/arcgis/services
If you try adding the ArcGIS Server mapservice from http://services.arcgisonline.com/arcgis/services does that work?

Add Content - GIS Services - New Server Connection

http://webhelp.esri.com/arcgisexplorer/1500//en/index.html#add_gis_services.htm

DarynRadford

Is there a solution to this problem? If ArcGIS Explorer gets the basemaps from a URL address does this mean that it checks this at startup and if you are behind a proxy this becomes a problem?

MattSmith

I get the same as Adam

AdamKrug

can you access this URL? http://www.esri.com/software/basemaps/basemaps.xml

Starting with version 1200, the basemaps are pulled from the URL.

Mark

I get this:

<?xml version="1.0" encoding="utf-8" ?>
- 
- <Basemaps>
<basemap name="Bing Maps Aerial" group="" file="basemap6.nmf" />
<basemap name="Bing Maps Hybrid" group="" file="basemap7.nmf" />
<basemap name="Bing Maps Road" group="" file="basemap8.nmf" />
<basemap name="World Imagery" group="" file="basemap0.nmf" />
<basemap name="World Topography" group="" file="basemap2.nmf" />
<basemap name="World Streets" group="" file="basemap9.nmf" />
<basemap name="Boundaries and Places" group="" file="basemap11.nmf" />
<basemap name="World Physical" group="" file="basemap5.nmf" />
<basemap name="OpenStreetMap" group="" file="basemap10.nmf" />
<basemap name="World Terrain" group="" file="basemap3.nmf" />
</Basemaps>

MarkBockenhauer

can you access this URL? http://www.esri.com/software/basemaps/basemaps.xml

Starting with version 1200, the basemaps are pulled from the URL.

Mark

AdamKrug

Having somewhat of the same problem, I have basemaps to choose from in the menu but nothing loads. I get a blank screen no matter what map i want to look at. Had the same problem with 1200 but 900 worked fine.

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