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Fire Service Maps from ESRI Solutions for Local Gov't

RhondaParrish

HI all,

I am attempting to create Fire Run books in the new Fire Service Maps solutions for Local Gov't using ArcGIS Pro 2.2.1. I am all good with loading data and installing ReportLab (with the required pillow and python - adn yes, I cloned my environment first before installing ReportLab, due to running ArcGIS Pro 2.2). Where I am getting stuck is in the "Create Run Book pages". I get to the last step, attempt to run and the tool crashes every time at random pages. I am creating a map book with 163 pages, one time it crashed at page 94, another at 55 and even another at 161. Ugh! I cannot seem to find anything wrong with data, display or process. And there is nothing to be found in the geoprocessing history. I have successfully created the cover page and index map. If anyone has successfully used this solution and/or have had the same issues, I would love some advice. Thanks all!

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MikeVolz

"with the required pillow and python" - What does this statement mean?

How many computers do you plan on having the ability to use the Fire Service Maps solution? I ask because of the issues with the python environment and the python modules that were supposed to be available without having to clone the python environment.

I was planning on setting this up, but I would rather not deal with the hassle of cloning the python environment as my org uses a 3rd party solution for this capability in ArcMap which goes away with Pro.

AdrianWelsh

tagging:

Local Government Solutions Users‌

I'm hoping this group has more success with responding to solutions issues.

HeatherEisan

Hi Rhonda,

Can you email me your crash dump? To find the crash dump, copy and paste the path below into Windows Explorer.

%UserProfile%\AppData\Local\ESRI\ErrorReports

Heather

RhondaParrish

Hi Michael - in order to install ReportLab package, you must also have pillow package and ensure you have the correct version of python. When you install ReportLab, it will do this on its own.

According to the instructions to install ReportLab in Fire Service Maps, if you are running ArcGIS Pro 2.2, you need to clone the default python environment first.

Currently, I am only running this on my computer. Still new to ArcGIS Pro and AGOL. Trying to learn.

RhondaParrish

Heather - I sent an email with 2 of the .dmp files to what is hopefully your ESRI email. Let me know if you did not receive it.

HeatherEisan

Hi Rhonda,

Crash dump received. Thank you.

Heather

MikeVolz

Rhonda:

Are address points and street centerlines in the ESRI LGIM required for this solution to work? Or can you use the same data sets just using your own org's data model?

BuckySwider

Hi Michael, I just spent a loooonnngggg time getting my data into the LGIM for this. I am going to write up a step-by-step thing at some point, but briefly, you can import your data model into the LGIM created by this package. The "Append" function will open up in the proper tasks. Do the best you can when matching your data to the corresponding field in the LGIM. Putting as much as you can into the LGIM will give you the most options when formatting your particular run books/wall maps. For instance, if you don't put your parcel addresses into the SiteAddresses ADDRNUM field, you won't be able to print addresses on your run books or maps. I also think you need the proper Street lines data including FROMLEFT/TOLEFT FROMRIGHT/TORIGHT to get the street index pages to print properly. I actually haven't proved that yet- I had the same problem that Rhonda experienced so I haven't made it to that step yet.

BuckySwider

Hi Rhonda / Heather, did you ever get this to work? I've experienced the same exact thing- crash during "Create Run Book" pages. After all it took me to get this far it was quite the disappointment!!!

HeatherEisan

Hi Bucky,

I would recommend contacting Esri Technical Support to try and troubleshoot why ArcPro is crashing.

Heather

MikeVolz

Bucky: Have you already setup the python environment for this solution before Pro crashed?

What version of Pro are you working with?

BuckySwider

Yep, I cloned and activated the python environment, and installed Reportlab. I think that's all I need to do, right?

It's ArcGIS Pro 2.2.3.

MikeVolz

I believe so. It's great to hear that you had no issues setting this up, but this is another item that needs to be documented to create this solution on the specific computer whete you cloned the python environment. Are you able to create an incident for the Pro crash? I am very interested in knowing the cause of the problem so I can workaround it when this solution is set up at my org as it seems to occur when you setup this solution as 3 separate people are having the same issue.

BuckySwider

It's actually documented in the task- it even specifies the clone requirement if you're at 2.2. Was much less daunting then I had anticipated- was actually rather simple. I was previously unaware that the "python environment" was an ArcGIS construct- at first blush I thought I needed to somehow mess with my PC's python environment, which scared me since I use that daily to process incident reports.

No case opened yet- there's something wrong in my organizational setup that says I don't have permissions to open up a support case. It says to contact my administrator to get the permission assigned. But I'm the administrator!!

I contacted the account rep and hopefully this will get squared away soon and I'll be able to open a case.

Be on the lookout for another thread I'll be starting w/r/t fire run books- the python script that creates the street index pages is quite lacking for the purpose. Gonna look for advice or a crackerjack python programmer to try to get it up to speed.

MikeVolz

You made this statement "Be on the lookout for another thread I'll be starting w/r/t fire run books- the python script that creates the street index pages is quite lacking for the purpose."

I'm just curious how you can tell that the python script cannot create the street index pages if Pro crashed on you?

BuckySwider

It's actually a separate task. After the "Create run book pages" bombed, I moved on to the "Create street index" task.

MikeVolz

You said "For instance, if you don't put your parcel addresses into the SiteAddresses ADDRNUM field, you won't be able to print addresses on your run books or maps." I am just speculating but this field name to me indicates that it is just looking for the street address number and not the full address. I'm wondering if this could be causing issues with the "Create Run Book" task not working properly.

Is there another field in the LGIM address point layer that would appear to represent the full address which would include a number and a street name in the same field?

BuckySwider

You are correct- that field is just the number, and that is all I have in there. Check out the LGIM schema- there's a number of different fields/permutations of the address available in SiteAddressPoint:

https://solutions.arcgis.com/local-government/help/local-government-information-model/get-started/DataDictionary/DataDic…

Also, upon further review I need to walk back my assertion that you wouldn't be able to print addresses unless you load them into the LGIM schema. Although my thought would be to populate as many LGIM fields as you can, of course you can put anything at all on the map prior to creating the run book or wall map. My county supplied the parcel outline polygons in a shapefile- I added that layer after all the stock stuff was loaded up. And now I'm trying to figure out how to add water hydrants. I've a feeling that's in an LGIM schema too, but if I can't figure that out I'll just insert my own layer like I did with parcels.

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