Your Guide to Named User Levels

Question

https://blogs.esri.com/esri/arcgis/2016/12/20/your-guide-to-named-user-levels/#comment-10951

Question about this part:
“All your existing Named Users have been automatically converted to Level 2 Named User.”
“Please note that it is technically not possible to convert a Level 2 Named User to a Level 1 Named User.”
If we cannot change them back to Level 1, why were they automatically converted to Level 2?

KellyGerrow · Answer

Hi Randy,

For pricing, contact your account manager.

-Kelly

RandyKreuziger · Answer

Hi Kelly,

I can't find the cost of the new Level 1 named users anywhere.  How much of a savings is it?

Thanks,

Randy

KellyGerrow · Answer

HI Bill,

Thanks for the questions. We've updated the blog to be more clear in regards to the conversion of current named users to level 2 users. Please note that the ArcGIS Online December release doesn't change any of the capabilities that you or your users currently enjoy. The Level 1 named user category provides a cost-effective way to give viewing capabilities to users throughout your organization. Level 1 users are now available to purchase. Please contact your account manager or our sales department if you are interested in purchasing.

Once you've purchased Level 1 Named User, you can change Named user designations between members as your described above.

Let us know if you have any more questions,

-Kelly