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kan niet inloggen op arcgis online via het ArcMap-bestandmenu

TimOrmsby

<\/HEAD>Wanneer ik probeer in te loggen op ArcGIS Online via het ArcMap-bestandmenu (versie 10.0 final), krijg ik een foutmelding bij het aanmelden die zegt "Kan geen verbinding maken met ArcGIS Online." Ik kan zonder problemen via mijn webbrowser verbinden.<\/SPAN>

Tim<\/SPAN><\/BODY><\/HTML>

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Mike Minami

We are looking into this issue. It appears to be specific to one machine. If anyone else is having similar problems and had a previous beta version of ArcGIS 10 installed on their system, the first thing to try is to go to another machine if possible, and see if you can sign on on that machine. If so, then it's the particular machine that is the problem. If you have previously installed ArcGIS Desktop beta versions and modified any registry settings, you'll need to clean those up.

Open the registry and delete this folder:

HKEY_CURRENT_USER\Software\ESRI\ArcGIS Online

THanks,

Mike

BryanAgosti

I have the same problem, although ArcMap just crashes as soon as i click the sign on button. Also i never had a beta version of 10 installed. I have saved as a layer file an arcgis online data set i got through the website and it will show up in my mxd only when it feels like it, sometimes its there others times i get the lovely red exclamation points and trying to reset the data source will not fix it.

MichaelHudon

>When I try to sign in to ArcGIS Online through the ArcMap File menu (version 10.0 final), I get a Sign On >Failure message that says "Unable to connect to ArcGIS Online." I can connect through my web browser >with no problem.

Me too same thing ArcGis 10 final, just upgraded. Bumps me out at the password screen.
Password works fine in browser. Thanks.

Mike Minami

These issues are difficult to troubleshoot through the forums. There are many variables that come into play. Probably your best option is to contact ESRI Technical Support.

Thanks,

Mike

NessaSimps

has anyone had any resolution with this issue?

where you getting the same message,

"Error signing on to ArcGIS Online
Message : Unable to genearte Token
Details : Invalid username or passwork"

I know my username and password works since this is how I am signed in right now.

thanks in advance,

Vanessa

Mike Minami

Vanessa,

Did you explicitly register your global ID with ArcGIS Online? You need to do this first. The reason you have to register is because when you do, you get a workspace with up to 2 GB of free storage where you can add GIS items. We don't allocate this space until you register.

To register, do this:

From the ArcGIS.com website, click the Sign In link on the upper right.
Click the Register your Esri Global Account link underneath Not a Member?
Enter your Esri Global account user name and password and click Register.
Read the terms of use and click the I Accept button to agree to the terms.
Once you accept the terms of use, you are automatically signed in to ArcGIS.com.

Now, you should be able to sign in from ArcGIS Desktop.

Thanks,

Mike

VanessaS

Mike,
Thank you so much for this help. I missed this step.

Have a good week-

KellyBrown3

I have the same problem, have had no previous versions, just loaded ArcGIS Desk10 and have registered my global account.

Upon running the network connection test, the Network Latency test failed, however all other online functions work fine, and I can login to arcgis with global account info in any browser/mobile.

Thank you,

Kelly
Austin

KellyBrown3

Fixed problem by logging into Arcgis first through Internet Explorer instead of Chrome.

Kelly

ChristopherMinguez

As I understand it, the login for ESRI training, et cetera, isn't a -global- login, it's a local one. So following the steps Mike outlined should register it -globally-, then you can port in through ARC. That's what was confusing me, anyway. Thanks, Mike.

DavidEdwards1

I have a similar problem to those previous with logging on through arcGIS online - I get "Error signing in to ArcGIS online, unable to generate token, invalid username or password, so I create a new password, link is sent to me, password reset, but still can't log in. I've done this twice now. The problem is with the password reset function rather than the arcgis online from within ArcMap. Suggestions welcome.
Dave

ThomasSchubert

I had to face the same problem to those previous with logging on through ArcGIS 10.0 / ArcGIS online - I get "Error signing in to ArcGIS online, unable to generate token, invalid username or password",
so I create a new password, link was sent to me, password reset, but still can't log in via ArcGIS Desktop. Afterwards I logged in to ArcGIS global via Internet Explorer instead of Firefox. No success on ArcGISOnlin within ArcGIS Desktop.

Upon running the network connection test, Network Latency and Network Routing test failed - as some of the previous users told here - however all other online functions work fine, and I can login to arcgis with global account info in any browser.

Anny Suggestions welcome,
Thomas

MarionBoulstridge

Our users are having the same problem on the GIS terminal servers.
Logging in through IE is fine but when trying through ArcMap there is an error saying "Unable to connect to ArcGIS Online" and the Network Route test fails.

ThomasSchubert

I think it is about a closed port in the firewalls ouf our companies. Could please any official of ESRI tell us users which ports have to be open for that kind of communication? Once we know it, its easy for the guys from our system services to open them in the firewalls.

Thanx to ESRI in advance and hoping for help,

Thomas

Mike Minami

ArcMap communicates through ports 80 and 443.

thanks,

Mike

ThomasSchubert

Hello Everybody,

my speculation, the problem was within the firewall was not true. Here is the way that led me to the solution.

Thanx to Mike,
Thomas

Vanessa,

Did you explicitly register your global ID with ArcGIS Online? You need to do this first. The reason you have to register is because when you do, you get a workspace with up to 2 GB of free storage where you can add GIS items. We don't allocate this space until you register.

To register, do this:

From the ArcGIS.com website, click the Sign In link on the upper right.
Click the Register your Esri Global Account link underneath Not a Member?
Enter your Esri Global account user name and password and click Register.
Read the terms of use and click the I Accept button to agree to the terms.
Once you accept the terms of use, you are automatically signed in to ArcGIS.com.

Now, you should be able to sign in from ArcGIS Desktop.

Thanks,

Mike

GregoryLund1

Any solutions?
Using 10.0 SP3. Get the same errors (can't log in)
Have AGOL account and can log in via Firefox, but not from ArcMap 10.0 SP3.

Thoughts?

Mike Minami

One suggestion is to track the request that gets sent from ArcMap with a program like Fiddler. This might uncover some more detailed error message that could help troubleshoot the problem. If possible, you might try connecting outside your company, like at home, where a firewall won't interfere.

Thanks,

Mike

GregoryLund1

One suggestion is to track the request that gets sent from ArcMap with a program like Fiddler. This might uncover some more detailed error message that could help troubleshoot the problem. If possible, you might try connecting outside your company, like at home, where a firewall won't interfere.

Thanks,

Mike

Thanks Mike,
Trouble is, it won't work here at the WAURISA conference (ESRI booth is right next to our booth (University of WA, Tacoma GIS Program), and it won't work at 'WORK'.
I don't really need it to work at home, I need it to work, at WORK so that i can show/teach my GIS 311, GIS 312 and GIS 414 Students.
I'm wondering if it isn't possible to do from 10.0 SP3.
Also wondering if this isn't an issue for 10.1 or 10.2 users?

I have a survey up at WAURISA (May 2014) asking what version people are using, maybe it's a version issue?

Greg

PS, I will try from home, as an attempt to trouble shoot, will update in 2 days.

TimothyEdmonds

I am using a trial version of ArcGIS ArcEditor 10.0 SP5 (Build 4400) that came with a ESRI Press Tutorial Workbook.

I have an ArcGIS Online account which has been registered, but from within ArcEditor, the 'ArcGIS Online Sign In' dialog box cannot connect to the target site.

Proxy server test: passed; Download Speed Test: failed ("Test site unreachable"); Network latency test: "undetermined"; Network Route Test: failed.

If I totally disable the firewall, the results are exactly the same.

Is there anyway to get this working?

AndrewWhite4

Hello all,

I'm new to the forums and to ArcGIS but am having a similar problem where my user can no longer use Add Data>Add Data From ArcGIS Online. The window appears, he gets the header information, clicks Sign In and it crashes ArcMap. I'm not sure what is causing this but are using a proxy. One item I had a question about was the Connection settings and how it was formatted.

This is what I see

ArcCatalog connection settings.jpg

Since I'm new to the program, I don't know if this is an accepted format and from the text below the settings, am I to assume if you do not populate these fields it will default to the proxy settings in Internet Explorer? Do you need to enter "http=" for the address and can you separate with a semicolon. As a side note, my user can access the internet. I did all the tricks I could find such as unchecking 'automatically detect settings', a Reset on IE, made IE the default browser. As I'm trying to narrow down the list of suspects, the above image came up and would like to investigate it further or write if off, depending on the response.

RachelS

Hi,

Has anyone found a solution to this? I am receiving the same error when I try to sign into ArcMap 10.1 on my server. I can log in fine to ArcMap 10.2.2.

Rachel

nancyvonmeyer

I have the same issue running arcmap10.2.2 but did not have this issue prior to the upgrade. I can login from the browser but not form within arcmap - did you find a solution? - thank you - nancy

RachelS

No, I still can't do it!

nancyvonmeyer

Rachel - I had a really good support person today - Brenda - and she walked me thru a process that updated my IE settings and that fixed the issue. I don't even use that for my default browser but resetting it solved the issue

MartinAdmin_GISAdministrator

Thanks Kelly! This resolved my issue. Very odd that ArcMap would not allow the sign in prompt to load until 1st logging in on Internet Explorer. Thanks for the tip!

DaleLoberger

I'm still having similar trouble after reading and doing everything I read in this thread. I am running 10.0 and my account is registered with my global ID. It used to work for me prior to changing my password. Is there some way I need to make ArcMap forget my previous password other than typing in the new one over the old one?

RebeccaStrauch__GISP

Can you refresh you browser? Exact steps to do this will depend on what browser you are using ( do a search and you should find many suggestions)

DaleLoberger

I did a "Reset" on IE from one of the other replies above, but no luck. My primary browser is Chrome, however. Still unable to connect to ArcGIS Online from ArcMap (either browser works fine.) When I hit "Trouble Connecting?" It fails all of the tests (proxy server, download speed, network latency, and network route).

ahkim

I've tried other solutions such as deleting registry for AGOL, and also adding AGOL domains to Internet Explorer's trusted sites. None of this was a reliable solution as they only worked at times.

I've tried connecting to AGOL via https and this has been consistently working for me.

Open ArcGIS Adminostrator > Advanced > Manage Portal Connections.
You'll see http://www.arcgis.com in the list. Click on Add and enter https://www.arcgis.com/ and then Connect.

jonmartin3

check your firewall. i had recently done a fresh install and firewall settings were reset.

Jean-DanielCIESLAK

Hello,

I corrected this problem with the TLS Patch 1.2 patch :

https://support.esri.com/fr/download/7666

AnnaBonczynski1_0-1644965475820.png

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