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Pop-ups don't respect scale-dependent data invisibility

MarcWeinshenker1

[Edit -- this appears only to happen on the embedded version of the map and not in the full map.]

I created an ArcGIS.com map with one dynamic map service which includes seven group layers for scale-dependent displays of symbology and labeling. I configured pop-ups for each data layer within each group layer. When I click on a feature symbol, regardless of what scale the map is on, I get seven identical results. So, it appears that the pop-ups are not respecting the invisibility of layers turned off by scale-dependence. This is not good behavior for users to see.

Is there a workaround for this which still allows scale-dependent mapping? Is this something that can be fixed?

Thanks,
Marc

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MikeMinamiP1

Can you share your map, or provide the REST url to the service you are using? I've tried embedding various maps with scale dependent layers and they work.

I suspect the problem might be related to having group layers. Are you setting the scale dependency on the group layer or on the individual layers inside the group? My guess is that we're not respecting scale dependency set on the group. So you might try setting it on the specific layers...

Mike

MarcWeinshenker1

Mike,

Here's the map's page on ArcGIS online: http://www.arcgis.com/home/item.html?id=da37c709d83c4a398993dd5972951f52 but as I said, the problem only seems to occur when this is used in the embedded code you generate in the map page's Share tool.

And yes, I am applying the scale dependency to the group layers (as preferred).

Thanks,
Marc

MikeMinamiP1

I've reproduced your problem and have logged a report. If you set the scale dependency on the layer itself, not the group layer, it should work.

Thanks,

Mike

MarcWeinshenker1

This problem seems to have arisen again even with scale dependence on individual layers in the mxd. See this map:

http://www.arcgis.com/home/webmap/viewer.html?webmap=8ddca1f5c9b84b5e86dde74c638ca639

In the mxd there are three layers with sequential scale dependence to adjust symbology. Clicking a feature for the popup will yield a set of three pages for each feature at the location (some features are stacked, so multiples of three will occur).

Is this a bug, or is there some other configuration setting I need to account for?

Thanks,
Marc

JeffJacobson

This problem seems to have arisen again even with scale dependence on individual layers in the mxd. See this map:

http://www.arcgis.com/home/webmap/viewer.html?webmap=8ddca1f5c9b84b5e86dde74c638ca639

In the mxd there are three layers with sequential scale dependence to adjust symbology. Clicking a feature for the popup will yield a set of three pages for each feature at the location (some features are stacked, so multiples of three will occur).

Is this a bug, or is there some other configuration setting I need to account for?

Thanks,
Marc

Did anyone ever find a solution to this issue?

MikeMinamiP1

Looks like this is a bug.

Thanks for letting us know. We'll get it fixed in our next update.

Mike

EricJackson1

Does anyone know if this is fixed in the Dec 10th release?

Eric

KevinBell

http://bit.ly/1pGj8Qe

Here's a map that has funny popup behavior. Turn on the layer that's on top in the group. It's the individual points. Popups work until you zoom in a few times then they don't. bummer.

KevinBell

actually, I can get the pop up if i click to the left of the icon a bit when zoomed in. That's not right!

MikeMinamiP1

Kevin,

The problem is that the point is not being displayed in the proper location. As you say, if you click to the left of the point, you can get the popup. This is actually where the point should be displaying, but it's not. The problem is with ArcGIS Server. Because you are accessing an image service on ArcGIS Server, ArcGIS Online sends a request to the server to get the image. Here's the request that gets sent:

http://maps.slcgov.com/mapservice/rest/services/police/crimeStatistics/MapServer/export?dpi=96&transparent=true&format=png32&layers=show%3A0%2C1&bbox=-12463030.62428392%2C4977293.796640506%2C-12456581.250022186%2C4981153.866569009&bboxSR=102100&imageSR=102100&size=1350%2C808&f=image

If you click this link, you'll get this image back:

I added the same layer a different way in ArcGIS Online, on top of your original. Notice that the orange point (the ones I added) are shifted left. Strangely, the polygon outlines are not shifted, so this seems to be a problem specific to point layers. The reason you were able to get the popup to display when zoomed out is because of the scale difference. At smaller scales, the point falls within the popup search tolerance to find it.

So what are your options to get to get this to display correctly.

It appears that you work for the city, and thus might have some control over ArcGIS Server. You can upgrade your server and see if that fixes the problem. This is a pretty specific problem, so I'm not sure if anyone has noticed before. I believe it has to do with transforming the data from EPSG: 32043 to EPSG: 3857. The only way to know for sure would be to test it out.
You could republish your data in EPSG: 3857. This would mean ArcGIS Server wouldn't have to transform the data to display in ArcGIS Online. However, you may still encounter the same problem, because your data would have to be transformed into that spatial reference by ArcMap (by setting the coordinate system on the data frame) when publishing to ArcGIS Server. But you would know immediately by just setting the coordinate system in ArcMap, I believe.
You can add the layer like I did above, by directly targeting the sub-layer in the map service. Add it to the map as a layer on the web using this URL: Layer: Crimes in the past 10 days (ID: 0)‌. One limitation with this approach is that there are too many points to display when zoomed out fully, and you'll need to set scale dependencies on the layer so that the points don't display when zoomed out. Drawing the layer in this manner bypasses the image generation of the server and instead requests the actual geometry of the points. The browser then draws these points as graphics. The limitation is due to the fact that the browser can only draw so many graphics, thus you have to set scale visibility appropriately. Also different browsers have different abilities in terms of how many graphics they can draw.

Hope this helps,

Mike

KevinBell

it all gets built up with a python script at night, so adding a line to reproject it would be trivial. I need your personal phone number for great answers like these!

Anonymous User

It would be very helpful to be able to set the scale dependency for popups. For example my viewer SAGIS Property Map Viewer has the county outline. I do not want the popup from it, ever. Now, I set it to stop drawing after zooming in to City scale. But I wish I could tell the popup not to fire unless it was out past a certain scale. Please consider adding this to ArcGIS Online and web maps.

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