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Operation dashboard crashes all the time

BenoitMetzger

Hi there,

Operation Dashboard crashes a few minutes after I launch my dashboard (usually during the first few minutes). I deleted the map, dashboard, tried again and am still getting the same error.

My map contains a single feature service layer.

Any help / comments on this would be greatly appreciated (I am using v 10.1.1.142 trial version).

Cheers.

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Accepted answers

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MaartenTromp_SSO

On a Windows 2008 R2 system the above sollution worked. Thanks!

JeremiahGlascock1

Hey there Eric...

So its been a year but if you haven't figured this out already here's teh solution:

C:\Users\<user>\AppData\Local\Apps\2.0\8ZDDVWNR.GX5\8CQ7GB4J.0YN\oper...app_f464941b06bea132_000a.0001_ae4f295654969edc

(The rest of the location path after "C:\Users\<user>\AppData\Local\Apps\2.0" might be different in your case as that is variable, but it will look similar and when you arrive at the location you will see a lot many files making it difficult to realize which file you have to edit, so in the search box for the folder type in 'exe.config' it should display few xml files.)

Open the one that says operationsdashboard.exe, edit the file in notepad and look for a tag <appSettings> , now after the tag <appSettings> add this tag into the file :

Now save the file and try executing Operations Dashboard, it should work.

Hope this helps!

Denise King

Please see troubleshooting suggestions in Forums post here.

Denise

RandallWilliams

After investigation, I've submitted the following defect report to the development teams at Esri:

[#NIM092220 Operations Dashboard crashes on a Virtual Machine (VM) immediately after configuring the MAP widget.]

This is reproducible in multiple environments, the common theme is that this failure is only reported on virtual machines.

I'd be curious to know if anyone has been able to get past this crash on a VM, and if so, what flavor of virtualization technology is in place. I've tested using VMWare LabManager and with EC2 instances on the Amazon cloud (which use XEN).

GIS_AdminHorizons

Hi,

I am getting the issue on my Virtual machine.

Mark

RandallWilliams

I'm reproducing crashes when configuring the map widget as well. In all my repro cases I'm working with a VM. I have not yet been able to reproduce on a physical machine.

VM1: EC2 instance
VM2: VMWare Lab Manager instance

I'm continuing to test, but could folks please reply regarding whether crashes configuring the Map widget occur on a physical or virtual machine in your respective environments?

AlexEvett

I used the MS Coreinfo tools and manually checked the Server forOS, memory, speed etc. It all looks good.
I have admin rights to the server.
One thing I did not mention is the server is an Amazon Cloud server. Not sure if this matters.
I have not been able to get Dashboard working with a map on that server.

I did install the Dashboard on another PC and have been succssful in setting it up with a map widget there.

Denise King

Please submit support request with Esri Support if Operations Dashboard for ArcGIS app crashes with any workflow so that you can work with Support analyst to further troubleshoot the issue. Appears everyone on thread is running supported Operating System listed in System Requirements; confirm Microsoft .NET Framework v4.5 was installed using Administrative privileges or 'Run As Administrator' command? Does Windows machine satisfy minimum Hardware Requirements? Check CPU Speed, Processor, Memory/RAM & Video Graphics Adapter to start. Run Microsoft Utility to check processor details (use 'Run As Administrator' option on Windows 7 machines). Provide this information when you work with Support analyst.

Thanks,
Denise

AlexEvett

I'm having exactly the same problem on this same environment. Every time I try to create a new operation view, the application crashes.

I also have the same problem. The application crashes when I try to add a map to the view. I can add other widgets and data sources, but no map.
Windows Server 2008 R2 SP1 64bit
Have .net 4.5 installed.

Has anyone been successful with this environment?
Alex Evett

RobertoPepato_Mellado

For further clarification on my crashing issues...

My OS is Windows Server 2008 R2 Enterprise (64-bit) SP1

I'm having exactly the same problem on this same environment. Every time I try to create a new operation view, the application crashes.

RayMcGowan

Also having problems with Windows 7 64 bit and Operations Dashboard. Has anyone found a reason for the crashes?

ErickLobao

For further clarification on my crashing issues...

My OS is Windows Server 2008 R2 Enterprise (64-bit) SP1

ErickLobao

The dashboard crashes for me when trying to create or save a new dashboard.

Essentially it will crash every time I try to add a map widget to an operational view. If I back out of adding a map widget I can add other widgets and save the operational view. Not sure what is going on here?

Here's the detailed error message.

Problem signature:
  Problem Event Name: CLR20r3
  Problem Signature 01: operationsdashboard.exe
  Problem Signature 02: 10.1.1.142
  Problem Signature 03: 51255cfd
  Problem Signature 04: ESRI.ArcGIS.Client
  Problem Signature 05: 10.1.1.142
  Problem Signature 06: 51254207
  Problem Signature 07: 1c95
  Problem Signature 08: 1f
  Problem Signature 09: System.Exception
  OS Version: 6.1.7601.2.1.0.274.10
  Locale ID: 1033
  Additional Information 1: 4cb7
  Additional Information 2: 4cb73f47dac58f5cd4dcade84ad4a232
  Additional Information 3: 13b0
  Additional Information 4: 13b0d6a53e528295ccda66adbe35b175

StuartRich

I am having similar problems with Ops Dashboard continually crashing on Win7 64 bit machine. Any known work around to make this stable on this environment?

Thanks,

Stu Rich

TomAudley

Thanks for taking a look, Rob. I had overlooked that line of the error message. I definitely had the .NET Framework 4.5 installed, and after uninstalling and reinstalling both .NET and Operations Dashboard, I continue to receive the same error.

I followed the instructions from Microsoft to determine which version of the .NET framework I have installed, and attached is a view of my registry. The version at the end of the "Install Path" value matches the version in the Error message, however the "Version" value does show 4.5.

Any other ideas for what to try to get this working?

Thanks for the help!

Tom

Regedit.JPG

nicogis

seeing http://forums.arcgis.com/threads/81493-Operations-Dashboard-won-t-open-on-64-bit-desktop seems there is a problem with Windows 7 64bit ...

RobertBurke

Hi Tom,
I am not sure if this is the correct solution. But in the error messages you posted it appears that you have the .NET Framework 4.0... but you need 4.5. This linked article explains more:

http://support.esri.com/en/knowledgebase/techarticles/detail/40833

Please let me know if this helps

TomAudley

Hi, all.

I am unable to open the Operations Dashboard on 64 bit Windows 7 Professional. I have tried on 2 different machines with the same result. I was able to install and open on a 32 bit test machine I have. Attached are the .NET Runtime and Application Error messages from the Event Logs.

Anyone else having issues on 64 bit?

Thanks!

Tom

AppError.JPG

NETError.JPG

BenoitMetzger

Hi Carol,

apologies for the ate reply... I just made the web map and feature service public.

Cheers.

CarolGhostine

Hi Benoit,

Could you please make your webmap shared to everyone if you dont mind, as I cannot open the dashboard you are using.

Thanks
Carol

nicogis

Have you further details in Event Viewer -> Windows Logs -> application ?

for check if you have 4.5 you can run code kind this:


using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
using System;
using Microsoft.Win32;

namespace ConsoleApplication1
{
    class Program
    {
        public static void Main()
        {
            using (RegistryKey ndpKey = RegistryKey.OpenBaseKey(RegistryHive.LocalMachine, RegistryView.Registry32).OpenSubKey(@SOFTWARE\Microsoft\NET Framework Setup\NDP\))
            {
                foreach (string versionKeyName in ndpKey.GetSubKeyNames())
                {
                    if (versionKeyName.StartsWith("v"))
                    {

                        RegistryKey versionKey = ndpKey.OpenSubKey(versionKeyName);
                        string name = (string)versionKey.GetValue("Version", "");
                        string sp = versionKey.GetValue("SP", "").ToString();
                        string install = versionKey.GetValue("Install", "").ToString();
                        if (install == "") //no install info, ust be later
                            Console.WriteLine(versionKeyName + "  " + name);
                        else
                        {
                            if (sp != "" && install == "1")
                            {
                                Console.WriteLine(versionKeyName + "  " + name + "  SP" + sp);
                            }

                        }
                        if (name != "")
                        {
                            continue;
                        }
                        foreach (string subKeyName in versionKey.GetSubKeyNames())
                        {
                            RegistryKey subKey = versionKey.OpenSubKey(subKeyName);
                            name = (string)subKey.GetValue("Version", "");
                            if (name != "")
                                sp = subKey.GetValue("SP", "").ToString();
                            install = subKey.GetValue("Install", "").ToString();
                            if (install == "") //no install info, ust be later
                                Console.WriteLine(versionKeyName + "  " + name);
                            else
                            {
                                if (sp != "" && install == "1")
                                {
                                    Console.WriteLine("  " + subKeyName + "  " + name + "  SP" + sp);
                                }
                                else if (install == "1")
                                {
                                    Console.WriteLine("  " + subKeyName + "  " + name);
                                }

                            }

                        }

                    }
                }
            }
        }
    }
}

checkNetFrameworkInstalled.png

BenoitMetzger

Hi Carol,

thanks for your reply... for some reason it was crashing since I installed it for the first 2 weeks, but its ok now (I didn't do anything at all)...

I am using Windows 7 - 64Bit and have .Net 4.5 running on it. I would still like to understand what happened so I made the view public. It is called "Plantation dashboard".

Any comments / leads would be great.

Thanks again.

CarolGhostine

Hi Benoit,

Can you share your operations view with everyone so I can take a look and also provide the name to your view. What OS are you using to run Operations Dashboard? Do you have .Net 4.5 running on your system?

Thanks
Carol

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