Why Are My Markers Distorted?

Question

hi my online map is pointing to a kml file. The kml file contains: which contains the following icon: http://bayviewfootprints.org/assets/images/pins/bluepin.png In the arcgis map, my icon is distorted. http://bit.ly/pyQL0o Why is my icon distorted? thanks!

MikeMinamiP1 · Answer

Looks like you've fixed your problem. The issue on our side is that we support images of 32x32 pixels in size. If either dimension of the image is larger than 32, we resize to 32. Thus, in your case, we were distorting your image because only the height of your image was larger (63 pixels).  The solution is to make your images 32x32 and it will look fine and no scaling will occur. On our side, we'll change our code to scale proportionally in the future.

Thanks for your help with this issue.

Mike

johnywhy · Answer

hi

does sizing the image canvas work?

i scaled my image CANVAS to 63x63, but still coming up distorted.

is the distorted one getting cached someplace?

johnywhy · Answer

enlarge your current one to 64x64 pixels and then it will scale proportionally.

hi Mike

i scaled up my image proportionally, 64x126
it's still coming up distorted on the map. what should i do?

thanks!