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How to fix "Failed to check sharing process status" error in ArcGIS Pro?

deleted-user-6BfL0t8OfNhj

I am trying to publish layers to ArcGIS Online from ArcGIS Pro and every time to go to share the map as a web layer I receive the following error: "Failed to check sharing process status". I'm at a loss as to what I'm doing wrong. I'm attempting to share the layers within my organization and that box is checked. Has anyone else experienced this same error?

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JonathanFarmer_oldaccount

Hi Sam,

What version of ArcGIS Pro are you using? We've had a user report this issue and that they resolved it by upgrading to 2.2.3. Are you using the latest Pro version?

Have you been able to successfully publish in the past from this same machine? Anything change since then if so? Unfortunately, a lot of our cases with this error have been related to a bad Windows user profile or a bad install of the software. If you aren't using the latest version of Pro, I would upgrade and see if that resolves the issue.

Jonathan

MikeVolz

Would you suggest they uninstall the current Pro version before installing the new version to minimize issues?

JonathanFarmer_oldaccount

Hi Michael,

I would first do an upgrade if not at the latest version to see what impact that has. But if they do want to uninstall and reinstall, then they can go through the process in Control Panel as they normally would.

deleted-user-6BfL0t8OfNhj

Hi Jonathan,

I was using version 2.2.1 and then just now updated to 2.2.4 but I receive the same error. I uninstalled the third party add-ins I have, but that did not fix it either. I will try and uninstall the software and reinstalling to see if that fixes it.

I contacted ESRI support but they were unable to resolve the issue.

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