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Arcgis Desktop upgrade from 10.2 to 10.5 supported?

DanielSotreanu

Hello,

I recently upgraded my ArcGis Desktop instance from 10.2 to 10.5.1. Ever since I get an error and I can't open Catalog or any other program.

Before the upgrade, everything was fine.

Is this upgrade path supported?

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DanielSotreanu

George_Thompson

Are you using a licence manager or stand-alone licence for your installation?

DanielSotreanu

Hi George, stand-alone. Thanks.

George_Thompson

I wonder if you need to deauthorize and reauthrize that license. Does it have a "end" date?

https://desktop.arcgis.com/en/arcmap/latest/get-started/administer/authorizing-arcgis-single-use-products-and-features.htm

You may want to reach out to Tech Support or your Customer Service representative on this.

DanielSotreanu

Ok, the only thing that worked was to install ArcGis Desktop to another machine. I tried uninstall, delete folders, alter registers. No success.

Once it is authorized on a server IP/address, it can't be reinstalled at the same address. Or can be, but it is too complicated (thanks Microsoft for this).

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