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Survey123 and Survey123 Connect long processing times / Not Responding status

RalphBeishline

I have recently been experiencing exceptionally long processing times when opening both the Survey123 and Survey123 Connect applications. Opening a form in Connect for edits in particular seems to result in long waits as the application enters Not Responding status and forces me to terminate the program or click for an extended wait.

Curious if others are experiencing similar issues and seeking information on possible causes, troubleshooting, and hopefully resolution - thanks!

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Neal_t_k

Just saw this: https://community.esri.com/t5/arcgis-survey123-ideas/survey123-connect-bogged-down-because-of-a-non/idi-p/1626932/jump-to/first-unread-message figured it may be of interest to check?

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Neal_t_k

Are you accessing data from a large feature layer, That is the only time I have experienced long loading / unresponsive forms. If you are, try "disconnecting" them and see if it changes the behavior. If that is it maybe consider an alternative to that layer?

RalphBeishline

Appreciate the suggestion! Typically, I'm only pulling from a small CSV file to prepopulate questions, so I'm doubtful that's the cause.

Neal_t_k

Just saw this: https://community.esri.com/t5/arcgis-survey123-ideas/survey123-connect-bogged-down-because-of-a-non/idi-p/1626932/jump-to/first-unread-message figured it may be of interest to check?

RalphBeishline

Good find and surprisingly timely! This is a definite possibility, and I'm pursuing.

Definitely thinking this was the issue. A mapped location that had hit end of life was still showing as a mapped network drive. Removing the connection has significantly improved Survey123 Connect response times.

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