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Identify Widget for Flex Viewer - No Loading of Results in Application Preview

RichardGeoghegan

I have added the Identify Widget found at the following address;

http://www.arcgis.com/home/item.html?id=39cf66d58c234279ba728c50461a1a89

I have loaded two features into this tool in Widget settings and I chose the same URL for both of the feature layers which are found on my ArcGIS Server site. These are the same URLs I provided when adding these features as operational layers when beginning the Application Builder. When I preview my application the Identify Widget appears however when I click on one of the features which I added to the widget no results are loaded.

Any ideas as to what might be the issue?

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RobertScheitlin__GISP

Richard,

I just tested version 3.6.3 in App Builder and it work fine in the preview Tab. Is it just the preview tab? Does it work when you use the actual configured application? One thing to note is Flex is a case sensitive language so if you added your operational layers using a certain CaSe then you have to add that eXaCt case when configuring the layer in the identify widget GUI.

RichardGeoghegan

Robert it doesn't work in the configured application either. It must not be an issue with case differences either as the link I chose when loading the operational layers is the same in terms of case as the URL I chose in the widget settings.
There is one thing that concerns me is that the layers that I published to ArcServer were from an SDE database. This hasn't caused any problems when implementing the feature layers to the default widgets, could that be a possible cause of the problem in the identify widget?

RobertScheitlin__GISP

Richard,

No, This widget has been around for years and 1000 of users are using SDE data. It is something in your configuration. It is just hard for me to say what. Can you zip up the main config.xml and your IdentifyWidget_#.xml (the one with the highest number) and attach it for me to review? The normal location to find these files would be "c:\inetpub\wwwroot\YOUR APPLICATION NAME\"

RichardGeoghegan

Robert here are those files. Thanks

Identify widget problem Richard.zip

RobertScheitlin__GISP

Richard,

Well, case was not the issue as you said. There is nothing jumping out at me either.

Are these layers visible when you attempt to identify them?
What is the type of geometry for these layers?
Can you possibly do a screenshot of the REST Service directory page for layer id 0 'BlueFlagBeaches'? Or just copy the text and paste it into a text file and zip it.

RichardGeoghegan

Yes, these layers are visible when I attempt to identify them and they are point features. I attached the REST URL, is this correct?

REST URL.jpg

RobertScheitlin__GISP

Richard,

No that is not what I was looking for. This is what I was looking for

Layer: Schools (ID: 0) Name: Schools

Display Field: SCHOOLNAME

Type: Feature Layer

Geometry Type: esriGeometryPoint

Description:

Definition Expression: N/A

Copyright Text:

Default Visibility: false

MaxRecordCount: 1000

Supported Query Formats: JSON, AMF

Min Scale: 0

Max Scale: 0

Supports Advanced Queries: true

Supports Statistics: true

Has Labels: false

Can Modify Layer: false

Can Scale Symbols: false

Use Standardized Queries: true

Extent:

XMin: 604569.1675482318

Drawing Info:

Renderer:

Unique Value Renderer:

Value: CALHOUN COUNTY

HasZ: false

HasM: false

Has Attachments: false

HTML Popup Type: esriServerHTMLPopupTypeNone

Type ID Field: null

Fields:

OBJECTID ( type: esriFieldTypeOID , alias: OBJECTID )
SCHOOLNAME ( type: esriFieldTypeString , alias: SCHOOLNAME , length: 50 )
STREET_NUM ( type: esriFieldTypeDouble , alias: STREET_NUM )
STREET_NAM ( type: esriFieldTypeString , alias: STREET_NAM , length: 35 )
CITY ( type: esriFieldTypeString , alias: CITY , length: 16 )
STATE ( type: esriFieldTypeString , alias: STATE , length: 2 )
ZIPCODE ( type: esriFieldTypeString , alias: ZIPCODE , length: 5 )
PHONE ( type: esriFieldTypeString , alias: PHONE , length: 12 )
NCES_ID ( type: esriFieldTypeString , alias: NCES_ID , length: 15 )
STATE_ID ( type: esriFieldTypeString , alias: STATE_ID , length: 12 )
DISTRICT ( type: esriFieldTypeString , alias: DISTRICT , length: 20 )
SHAPE ( type: esriFieldTypeGeometry , alias: Shape )
ccDistrict ( type: esriFieldTypeString , alias: Calhoun County School District , length: 25 )

Supported Operations: Query Generate Renderer Return Updates

sudhansuMishra_1-1621925621274.png

RichardGeoghegan

Sorry about that, here it is.

Rest Service Richard.zip

RobertScheitlin__GISP

Richard,

Hmm... this is perplexing. can you go back into the identify widget GUI and change the "Only These Layers" to "Off" and try to identify again.

RichardGeoghegan

I'm unable to save this setting, when I change it to 'Off', click 'OK' and go back into the setting it is switched back to 'On'.
This is odd because I can change the 'Open at start' to On or Off and it saves with no problem.

RobertScheitlin__GISP

Richard,

OK, that is definetly a bug in the GUI. So you will have to do this manually (untill I get this bug fixed). To do this manually just open the IdentifyWidget_#.xml in a text editor program like notepad and find this line:

<layers onlythese="true">

and change it to false

<layers onlythese="false">

save your edit and clear your browsers cache and try to identify again.

RichardGeoghegan

OK and can you recommend which browser cache I should clear?

RobertScheitlin__GISP

Richard,

What ever browser that is your computers default browser.

ArcGIS Server component metrics.png

Screenshot 2025-09-23 101430.png

RichardGeoghegan

I still have no luck. I changed this code in IdentifyWidget_2.xml and cleared Mozilla Firefox cached web content. I then loaded my application viewer on this browser but the identify doesn't load any results.

I checked the widget settings and 'Only These Layers' is still switched on which is expected?

RobertScheitlin__GISP

Richard,

As long as IdentifyWidget_2.xml is the highest numbered xml in your Identify folder and you open it and the onlythese is false then you have sucessfully accomplished the test I wanted you to do. Short of all this, I am drawing a blank as to why your data is not returning any results. Is this sensitive data or is it something you can share with me for further testing? If you can export one of the layers out to a file geodatabase and zip that up it would help.

RichardGeoghegan

Thanks Robert I have attached one of these features in this Zip folder.

Beaches.gdb.zip

RobertScheitlin__GISP

Richard,

Hmm... Nothing good to report. I took your layer and published a map service from it trying to keep everything as close to your as possible, and I was able to identify the Green Coast Beaches with out any issue in the preview tab.

[ATTACH=CONFIG]31412[/ATTACH]

I have now tried it with the data in SDE and it work fine there as well. Can you provide the REST Service directory page for this layer, so that I can keep everything as close as possible.

What version of ArcGIS Server are you on?
What version of the ArcGIS Viewer for Flex are you using?
What Version of the Identify Widget are you using?

KaraG_0-1758640287119.png

Example.jpg

RichardGeoghegan

Robert here is the REST Service information for the layer;

Layer: GIS.DBO.GreenCoastAwardBeaches (ID: 1)

Name: GIS.DBO.GreenCoastAwardBeaches

Display Field: NAME

Type: Feature Layer

Geometry Type: esriGeometryPoint

Description:

Definition Expression:

Copyright Text:

Default Visibility: true

MaxRecordCount: 1000

Supported Query Formats: JSON, AMF

Min Scale: 0

Max Scale: 0

Supports Advanced Queries: true

Supports Statistics: true

Has Labels: false

Can Modify Layer: false

Can Scale Symbols: false

Extent:
XMin: 33613.596400000155
YMin: 24752.553899999708
XMax: 351168.4704999998
YMax: 447801.0862000007
Spatial Reference: 29900 (29902)

Drawing Info:
Renderer:
Simple Renderer:
Symbol:
Style: esriSMSCircle
Color: [76, 230, 0, 255]
Size: 4.0
Angle: 0.0
XOffset: 0
YOffset: 0
Outline:
[0, 0, 0, 255] Width: 1
Label:
Description:
Transparency: 0
Labeling Info:

HasZ: false

HasM: false

Has Attachments: false

HTML Popup Type: esriServerHTMLPopupTypeAsHTMLText

Type ID Field: null

Fields:
OBJECTID ( type: esriFieldTypeOID , alias: OBJECTID )
Id ( type: esriFieldTypeInteger , alias: Id )
NAME ( type: esriFieldTypeString , alias: NAME , length: 50 )
COUNTRY ( type: esriFieldTypeString , alias: COUNTRY , length: 50 )
LOCATION ( type: esriFieldTypeString , alias: LOCATION , length: 50 )
PROVINCE ( type: esriFieldTypeString , alias: PROVINCE , length: 50 )
GC_11 ( type: esriFieldTypeString , alias: GC_11 , length: 50 )
GC_10 ( type: esriFieldTypeString , alias: GC_10 , length: 50 )
Awarded_11 ( type: esriFieldTypeString , alias: Awarded_11 , length: 50 )
Awarded_10 ( type: esriFieldTypeString , alias: Awarded_10 , length: 50 )
WEB_PAGE ( type: esriFieldTypeString , alias: WEB_PAGE , length: 250 )
GC_12 ( type: esriFieldTypeString , alias: GC_12 , length: 50 )
Awarded_12 ( type: esriFieldTypeString , alias: Awarded_12 , length: 50 )
GC_13 ( type: esriFieldTypeSmallInteger , alias: GC_13 )
Awarded_13 ( type: esriFieldTypeString , alias: Awarded_13 , length: 10 )
Shape ( type: esriFieldTypeGeometry , alias: Shape )

Here are my versions information;
ArcGIS 10.1 SP1 for Server
ArcGIS Viewer for Flex version 3.6
Identify widget 3.6.3

RobertScheitlin__GISP

Richard,

   Does your REST Service directtory for the whole map service (not a specific layer) have the link at the bottom of the page for Identify?

Beaches/Beaches (MapServer) View In:   ArcGIS JavaScript   ArcGIS.com Map   Google Earth   ArcMap   ArcGIS Explorer

View Footprint In:   ArcGIS.com Map

Service Description: Beaches

Map Name: Layers

Legend

All Layers and Tables

Layers:

GIS.DBO.GreenCoastAwardBeaches (0)

Description:

Copyright Text: Richard Geoghegan

Spatial Reference: 29900 (29902)

Single Fused Map Cache: false

Initial Extent:

XMin: 17735.852695000158

Full Extent:

XMin: 33613.596400000155

Units: esriMeters

Supported Image Format Types: PNG32,PNG24,PNG,JPG,DIB,TIFF,EMF,PS,PDF,GIF,SVG,SVGZ,BMP

Document Info:

Title:

Supports Dynamic Layers: false

MaxRecordCount: 1000

MaxImageHeight: 4096

MaxImageWidth: 4096

Supported Query Formats: JSON, AMF

Min Scale: 0

Max Scale: 0

Child Resources: Info

Supported Operations: Export Map Identify Find Return Updates

RobertScheitlin__GISP

Richard,

This time I duplicated your data down to symbology and the database name of GIS and the fact the DBO is the schema owner and not SDE. I also used the same featureLayer name and published it. The only Diffference is I don't have ArcGIS Server 10.1 SP1, I am one 10.2.1 here. Anyway once again I added the map service as a feature type layer in snapshot mode (like you), and it works great in App Builder 3.6 in the Preview tab. I am not sure I can diagnose any further as it seems to be a map service configuration issue on your end. Have you tried to setup the search widget and do a query on this layer?

CarolPitts-Agurcia

I am having a similar problem. I was using this widget successfully with ArcGIS Server 10.0 Flexviewer 3.6 Identify Widget 3.6.2
I upgraded to ArcGis Server 10.2.0 and Identify widget 3.6.5. I can only identify if I keep Only These Layers off, loosing the functionality of controlling what I wish to identify, what fields to display and the ability to open linked documents. I am using a replicated geodatabase, original data stored in sde 32 bit database (reason why I can't use sde directly)

RobertScheitlin__GISP

Carol,

Are you using App Builder? Can you ignore anything that you have already configured and (for testing) start a new IdentifyWidget.xml?

2025-09-23_11-37-37.PNG

Monitor_notification_example.png

CarolPitts-Agurcia

Robet,

I did recreate everything yesterday, sorry I should have posted the results but it was late. Everything works like a charm.

Thanks, so much.

DilsonKitoko

Hi,

Im having a similar issue as reported above in this topic. I can only identify if I keep Only These Layers off, loosing the functionality of controlling what I wish to identify, what fields to display and the ability to open linked documents.

Does anyone have sucess solving this issue? Im working zith Flex 2.5 and AGS 10.

Thanks

chamirakarunarathne

I have same issue. pls help to solve

RobertScheitlin__GISP

Chamira,

Which version of the widget are you using?
Are you using App Builder?

This threads last post is over a year old and there has been several updates since then.

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