Blank Navigator Screen while waiting for GPS Fix

Question

Navigator displays a white / blank screen when there is no GPS Fix, once the device has a GPS Fix, navigator maps are displayed.

In the attached video you can see Navigator opening with a blank screen, once the location is available (top bar) the last navigator map loads.

The delay in getting a location fix can cause end users to close the app or try other methods such as turning off data and location to force Navigator to load quicker.

Navigator_Blank_Screen.mp4

ArcGISWebAdaptor.png

hprichett_1-1734021781666.png

6w-nick · Answer

So I am using a UK broadband internet connection of 36 Mb download (not amazing but good enough), I have also tried it on mobile 4G connection, with the same results. Two of the devices are connecting to ArcGIS Enterprise hosted in Azure the other (mine) is connecting to AGOL. All of the maps have been side loaded on to the device.

KerriRasmussen · Answer

@6w-nick I've done some testing on my end with different sized maps on a Samsung S21, but I'm not seeing the same issue. What type of connection are you using when you are downloading the mmpks?

6w-nick · Answer

Hi @KerriRasmussen on the Samsung S21 and Pixel we are using MDM, but I just tried it on my phone Samsung S23 Ultra and I had the same delay.