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ArcGIS Online Update '23 - Home Page Issue

JD1016

Hello,

I have a question regarding the most recent update of ArcGIS Online.

Now when I click on one of my Home Page selections instead of bringing up the application directly, it takes me to the Overview section where I have to select View in order to load the application.

I am the administrator of the site and I've been through the Settings and can't see anywhere to change this workflow.

Does anyone else have a suggestion of how to stop this from happening?

Thank you.

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Katie_Walker

Hello @JD1016,

Thank you for reporting this behavior. This has been logged as BUG-000162368 and passed on to the appropriate team.

Thank you,
Katie

BuffaloCoWI

Same issue. We have already gotten calls from citizens who say the apps are "broken." I know it is as easy as clicking on View, but many of the people who use our ArcGIS Online page are not technically savvy, and cannot seem to figure that out on their own. Clicking on apps from ArcGIS Hub still works properly, but the interface is worse than the ArcGIS Online page, so we have been advertising our URL for the latter to citizens.

The behavior of the ArcGIS Online page needs to be reverted to its previous behavior now.

DougRathburn

Issue here on this end as well. Calls and emails that we really don't need right now. We are also seeing an issue where our gallery isn't showing up within our homepage either unless I'm signed into my account. We've cleared cache, etc.

JosephCarl2

Following this, we are seeing the same issue here after last nights update.

Katie_Clark

I have also noticed some links on my custom homepage configuration are broken. When I click on the link, a new tab opens with only this in the address bar:

Also, there are no errors showing up in the developer console for this.

The broken links are part of an "Item Gallery" section of the homepage.

UPDATE: I see this error in the developer console in the original tab (home page), not the newly opened tab.

anthonyj

Issue is on our end as well.

anthonyj

What we have done in our organization for now under the security settings is set up "Access Notice" and an "Information Banner" to state that our databases were affected by the ArcGIS Online update and to click the "View" button after clicking the database to it.

JD1016

That's a good thought.

I communicated with my personnel through an AGO users group that I set-up through our email service. They all received a notice early this morning with directions on how to adapt to the new, hopefully temporary, normal.

KaylaFlamm

Another likely bug... if you have a card on your home page that links to a PDF (like a help document for example), it does not seem to allow anyone other than the item's owner when logged in to click through at all anymore. Sharing permissions have not changed, and the item is visible to users when they access it via other methods. It's just the card on the home page that no longer works.

MariahAbney

Hi @KaylaFlamm!

Thank you for reporting this behavior. This has been logged as BUG-000162395 and passed on to the appropriate team.

Thank you,
Mariah

Technology Lead, ArcGIS Online Team

RebeccaRichman

Hi @KaylaFlamm , and others experiencing the same issues with PDFs--

Thank you for raising this; our team has logged this as BUG-000162395. You're welcome to contact Support to have your organization officially "attached" to this record or you can track it on the Support page.

Since this is new, it's not yet available via search on the Support site, but it will flow through shortly.

https://support.esri.com/en-us/products/arcgis-online

If you are experiencing any other issues with the release not covered by the two bugs listed, please open a case as well, and we will work to resolve the issue as quickly as possible.

Rebecca

MatthewWoodmansee

Is there an update on this? I am having the same problems as others here, and when I search for the Bug number in the link provided, nothing comes up. I do see another bug with the same issue but it is marked as "fixed" which it is not for us.

I cannot edit the current content blocks on my home page, the current content blocks are in a completely different order than before, and when I try to add a new content block, it only displays 2 groups and not the other 6 in our organization.

On top of that, after trying to edit the home page and not succeeding, I cannot browse my organization groups. I see the first 4 but am unable to scroll to the rest on the page. Console is telling me that it is "unable to get tags for user".

Tried both Chrome and Edge (latest versions of each).

Thanks for any help - Matt Woodmansee

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