ArcGIS Enterprise 11.1 print services not working with secure services

Question

I upgraded our ArcGIS Enterprise 11.0 install to 11.1 last week and ever since then secure services are causing the print service to crash. The error message is "Error executing tool. Export Web Map Task : Failed to create layer from service at . Failed to execute (Export Web Map)." This happens with the built in PrintingTools service and with custom print services. If there are no secure services in the map the all of the print services work as expected. Our setup uses short term tokens but they do not seem to be passed from the web map to the print service. I say this because verbose logging recorded "Request user: Anonymouse user, Service: " when the print service tried to access the secure service. Is anyone else experiencing this issue?

WoutervanderHulst · Answer

Hi Joshua-Young,

Have you find an solution for the issue, we seem to have the same issue after upgrade to 11.1.

At first the print worked within one browser, but stopped working with 'Request user: Anonymous user, Service'. At that moment I tried it in a other browser and it is still working..

joyoung_kerrvilletx · Answer

I tried clearing the broswer cache again this morning and the custom print service started working for a little while and then it went back to throwing an error about being unable to access the secure services. I cleared the cache again, it started working again for a little while, and then it throws access errors again.

I have not restarted the print service today. I am only clearing the browser cache.

TanuHoque · Answer

thanks @Joshua-Young for reaching out and providing clarification