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S123 Connect Performance is Poor

LydiaWerner_MAC

Has anyone had issues with the performance in S123 Connect being poor? I have experienced it taking a considerable amount for the app to launch, the app crashing while in a survey form, or running other routine tasks. I have a fairly high performance desktop, so all the culprits such as RAM, CPU, etc., aren't indicating an issue.

TIA!

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Accepted answers

ChristopherCounsell

I'd always recommend specifying the version, it really does help.

I the end we can offer a few suggestions:

Survey123 Connect version (apparently not)
Survey forms (does not sound like it)
Broader issues (none appear to be reported by other users)
PC (you have ruled out, and the app itself is light)

The last two things you can investigate are tied to network traffic:

Where is the Survey123 Connect content directory? Is it your local drive or have you tried to place it on a network? Is it on a OneDrive or something?
What is your internet/network environment like? Is Survey123 Connect slow if you connect to a different WiFi? Do you have antivirus running? Is your IT security tight?

All comments

PegGronemeyer1

Thanks for the suggestions!

And I will post as new - thank you for that information - I didn't know a new post could potentially catch more attention.

ChristopherCounsell

Hi,

I'd recommend making a new post. You're welcome to link back to this discussion and tag people like myself or mvps like dougbrowning. A new post makes it more likely that users will engage with it and seek those sweet internet internet points. Users are less likely to look at discussion on a solved post.

Would suggest:

Testing on a non-uni wifi, if possible
Asking IT to review this document https://downloads.esri.com/resources/enterprisegis/AGOL_Domain_Requirements.pdf
Lodging an Esri support ticket, as they may be able to take an active look via screenshare

... and for anyone reading, stating what actual version of Survey123. I've seen 'latest' not be latest, or refer to a beta version. It also makes it hard for later review as it's difficult to readily identify what the 'latest' release was in May 2023. The version + the XLSForm = the fastest way for you to get assistance on forums / esri support.

PegGronemeyer1

I also have issues with Connect crashing. Connect open fine (well, usually), but on any given day where I work with Connect I can expect 3-5 crashes, occasionally more (I finally started keeping a tally). I'm on the latest version, my surveys are very small, lists are <20 records. My computer is <1year old, and also high performing. Content and app are on local drive. Computer is hard-wired to internet, wireless can be flaky. I'm to the point where I just leave task mgr up so I can 'end task' and restart. It's not life changing, but it is frustrating.

My internet is not speedy, however, I can see the icon change if I lose connection, and I never see the internet even hiccup when Connect hangs. It can happen when I first open Connect, when I save the XLSForm and click on the Connect window; it's not usually when I'm editing the form. I've asked my IT but they have no suggestions. I haven't seen anything in the task mgr that suggests an app running in the background - but I'm unsure that I would recognize something anyway. I work at a university - there is high security and anti-virus, but I can't turn it off.

Appreciate any suggestions for what to look for.

LydiaWerner_MAC

The situation has resolved itself though I'm not sure what changed exactly. I do believe that it was background applications running set up by our IT administrator that were impeding performance as I spent some time watching the computer task manager.

ChristopherCounsell

I'd always recommend specifying the version, it really does help.

I the end we can offer a few suggestions:

Survey123 Connect version (apparently not)
Survey forms (does not sound like it)
Broader issues (none appear to be reported by other users)
PC (you have ruled out, and the app itself is light)

The last two things you can investigate are tied to network traffic:

Where is the Survey123 Connect content directory? Is it your local drive or have you tried to place it on a network? Is it on a OneDrive or something?
What is your internet/network environment like? Is Survey123 Connect slow if you connect to a different WiFi? Do you have antivirus running? Is your IT security tight?

LydiaWerner_MAC

I'm running the most recent version, so that's not the issue. I can try installing it elsewhere, thanks for that idea.

LydiaWerner_MAC

I'm running the most recent version, so that's not the issue. Thanks.

ChristopherCounsell

What version of Survey123 Connect?

Is your internet stable? Anything going to stop the app communicating? Survey123 Connect leverages the survey123.com API.

dougbrowning

Are you on the latest version? My Connect loads in 3-4 seconds. I have forms 500+ lines and 10,000+ in the lists without issue. It can be a clunky app at times but nothing major. I get a few crashes a year maybe. Are you installing it in a place besides C or anything like that?

rsun_TQB

Hi @LydiaWerner_MAC ,

I would suggest contacting Esri support, and your IT department at the same time.

If it's a global issue of Survey123 Connect being slow, Esri will treat it as high priority to fix this issue...but if it is not caused by the reason both @ChristopherCounsell and I talked about. It might be something going on with your Mac or PC or even network issues regarding VPN or internet speed.

Hope the issue that you are facing will be resolved soon 🙂

LydiaWerner_MAC

@rsun_TQB & @ChristopherCounsell , I'm well aware of performance issues when you have large lists, etc. These are not contributing factors at all for my surveys. As I said previously, the app takes forever to load, in addition to crashing at random times.

ChristopherCounsell

This is most common with two things:

Surveys with a lot of calculations
Surveys with big lists. At some point (500 per list) you really want to move to external choice lists.

As @rsun_TQB mentioned 4000 choices = slow. They'll be created as domains. Better to push to a csv. See more on working with large lists here:

https://community.esri.com/t5/arcgis-survey123-blog/survey123-tricks-of-the-trade-external-choice/ba-p/1055534

rsun_TQB

Hi @LydiaWerner_MAC ,

Yes, but not all surveys will have poor performance on Survey123 Connect. We add the 4000ish addresses for one of text field for autocomplete purpose. It sometime was extremely slow when save and try to sync back to the Portal.

Regards

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