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ArcGIS Server backup fails

stevecater1

When I run an ArcGIS Server backup I get this error message:

{"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"}

The export fails every time. This is a federated AGS/Portal deployment. Has anyone seen this error before?

This happens in AGS 10.7.1

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Bertodiem

@MortenMa93

Responding on behalf of @CesarPiovanetti1, we upgrade ArcGIS Enterprise to 10.9.1

Regards

Alberto Millan

MortenMa93

Yes, and it still failed. Then i tried this workaround and saw there was a lot of missing files and folders.

https://support.esri.com/en/technical-article/000022507

Mehretab

Did you run the fixforBUG000130541 python script mentioned above?

MortenMa93

I've encountered the same issue. Did you find a solution?

CesarPiovanetti1

Hi all, I am encountering the same issue while running WEBGISDR utility: {"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"}

This error is only returned while backing up the ArcGIS Server part.

I downloaded the script associated with the bug mentioned in this thread, and created the generic PNG (also tried with JPG) but still returns the same error. Any thoughts?

Carl_Flint

Jonathan,

I have a machine with this issue and the download link on the following support page doesn't download the zipped mitigation script. Could you advise on another location for this file?

https://support.esri.com/en/technical-article/000024415

Thanks,

stevecater1

What thumbnail? The thumbnail in the portal content directory or the thumbnail in the arcgisinput folder?

Thumbnail here:

\arcgisprod\directories\arcgissystem\arcgisinput\Hosted\USGS_ProspectsMines_USA.FeatureServer\extracted\esriinfo\thumbnail

Thumbnail here used in Content of Portal:

\arcgisportal\content\items\4ce7873919924f398b0981a693235a26\esriinfo\thumbnail

Thanks, I also have a premium support ticket open on this issue. Esri Case #02534301 - Export AGS SIte fails.

JonathanQuinn

What about from My Content? Do they look correct? A recent bug came in with a similar error:

BUG-000130541 - Pink thumbnails created by BUG-000129503 will lead webgisdr tool to fail at later versions with message: {"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"} after upgrading Enterprise from 10.6.1 to a newer version

The problem will occur if you create a backup using the Administrator API as well. You could look into watching what Server does during exportSite using ProcMon. Set a filter for the arcgisinput folder and the last service accessed by the Server's javaw.exe process that contains a valid thumbnail. The next one, (listed alphabetically in the Admin API), maybe has the corrupt one.

stevecater1

All the services are hosted and there is just a default thumbnail. It's like that on all of our sites.

JonathanQuinn

You may have a corrupt thumbnail. Do all thumbnails appear valid when looking at them via My Content or Manager?

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