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My tracks unavailable on iOS

LoryGonzalez

Hi there.

As of yesterday I've come to realize that in field maps the "my tracks" toggle is missing when using an iOS device. However, it is still available for android devices.

Has anyone else experienced this? Is there a setting or update that changed this?

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ColinLawrence

Hi @LoryGonzalez ,

Is the My Tracks map missing or the toggle within the map card? If the map/map card is not there at all it means the user does not have a Tracker license (or Location Sharing user type extension which is replacing the Tracker license). If the toggle is deactivated then there is something wrong with the way the location tracking service is shared with that user. The behavior should be uniform across platforms.

Regards,

Colin

LakeCountyForestPreserves

Hi Lory,

I had something similar happen to some of our users with location sharing (tracking) enabled. Have you updated to the latest Field Maps app on your iOS device? When our users installed the latest version, the My Tracks toggle came back.

Hope this helps.

Nick

LoryGonzalez

Hi @ColinLawrence, Thank you for your reply. The toggle is missing from the map/map card. I did verify the license was still valid. However, I did log in to both iOS and android with the same account and the toggle for tracking is available on android but not iOS.

LoryGonzalez

Hi @nspittlemeister_LCFPD ,

Yes, actually my iOS device updated this morning. We also tested deleting Field Maps all together and then re-downloading the app unfortunately still no change.

LakeCountyForestPreserves

Hmm, interesting. Did you check to see if fitness tracking got turned off by the iOS update?

ColinLawrence

Ive never seen the toggle missing. Can you provide a screenshot for me?

Also, please let me know what device you are using and the current OS version.

LoryGonzalez

Yes, all settings are the same as before.

Kohl_Haessly

Did you ever figure out a solution to this? I don't have an android to test, but the my tracks toggle is missing from my iOS device. I have enabled location sharing and updated my Field Maps app. Can anyone help?

ColinLawrence

Are you able to provide a screenshot of what you are seeing on your device? Also, please let me know what device model you are using and the iOS version. Thanks!

Kohl_Haessly

MicrosoftTeams-image (17).png

Here is a screenshot of my Field Maps app. I am using an iPhone 13 Pro Max with iOS 17.2.1

ColinLawrence

It looks like the My tracks card (and toggle) is not there at all. This should mean that the logged in user does not have the Location Sharing user type extension (or Tracker license). This license is provisioned as part of the Mobile Worker user type or is an add on license for any other user type.

Was the card appearing previously? I would start with ensuring you are licensed and the license is not expired. I hope this helps!

Kohl_Haessly

Okay I see I had to actually assign the license under the add-on licenses section. I see the toggle now. Thank you!

ColinLawrence

Yep, the service and the license are separate things but can both be the root of issues in Field Maps. Glad you found it!

JerrySneary

Hi @ColinLawrence ,

I'm having the same issue. I have assigned the license under the add-on licenses section but, I can only see the My Tracks toggle on my Android phone, it's missing on my iPhone.

ColinLawrence

Hi @JerrySneary , you may need to re-sign in again on your iOS device if you were already signed in when you made this change. Its good to confirm you are on the same account on the same organization as well. The requirement is the same between Android and iOS so I am not sure why else it would be missing. What is your iOS device and OS version, if you are still seeing this problem?

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